Display contacts synced from a specific Whatsapp number
The contacts will be added to the All chats list if you connect multiple WhatsApp accounts. You can create a filtered view by phone number if you want to see only your chats. And your agents can only see contacts that come from their number.
View chats filtered by the responsible agent
You can assign contacts to any team member, or if the teammate sends the first reply to the unassigned chat, that chat will be automatically assigned to that teammate. You can filter only conversations assigned to a specific agent that are visible. It will help you organize your workflow and track the results of communications.
View direct or group chats only
If you have online courses and communicate with students in WhatsApp group chats, you can also set filters so only group chats will be visible. Try free 10 days on the TimelinesAI app.
Set a filter as a default view
To avoid setting the filter every time, you can set a particular filter to be a default one. And this filter moved to the first tab in your chat views. This convenient feature will save you time searching for specific chats.
Display chats that contain a specific word in their name
If you use a specific naming system for your chats and want to see them in a separate filter view tab, you can choose a criteria Chat name and add a particular word that appears in terms of those chats. It can be a company’s name, specific profession, location, etc. You may try it for free on TimelinesAI app.
Frequently asked questions
Any questions? We've got some answers!
What is a Whatsapp chat filter on TimelinesAI?
Whatsapp chat filter is a feature that helps to create custom filters for the Whatsapp chat list view. There are plenty of criteria for applying filters to the chat view.
Is it possible to update the filter?
Yes, press the Update Filter button at the action menu on the top of the filter view.
Can I set chat filter views for the whole team?
Yes. In the filter settings, you can select the item “share with the team”.
Where can I see filtered chats?
After setting up the filter and clicking Apply, a new tab will be created for you in TimelinesAI.
Can I send bulk replies to the custom filtered list of contacts?
Yes. You can select the contacts you want to send a Bulk Reply Campaign to by check-marking the relevant chats from the chat list or selecting them from created before Filtered view and sending messages in bulk.
Can I use my number with your app? Does it work with Whatsapp business or personal numbers?
Yes, you can connect your own number. As a benefit, you also get to upload your Whatsapp chat history. This way, even if you switch from using Whatsapp, the messaging with your clients will remain searchable and accessible to you and your team. TimelinesAI works with any type of Whatsapp number.