Sorting chat list view

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Sorting chat list view depending on the criteras

In order to keep the received messages organized there is a possibility to sort the chat list by:

  • Last messages received – in this case first in the list will be displayed chats, which were answered the most recent
  • Responsible – in this case first in the list will be displayed chats, which asre Unassigned and after that chats assigned to each teammate.

To sort the chat list by Last Received messages:

  1. Go the the chat list
  2. Navigate to the right side of the chat list and click Last message column
  3. The chat list will be displayed according to the last recieved messages in the chat
Screen Shot 2021 10 28 at 12.11.36 PM

To sort the chat list by Responsible:

  • Go the the chat list
  • Navigate to the right side of the chat list and click Responsible column
  • The chat list will be displayed according to the teammate assigned to be responsible for the chat
Screen Shot 2021 10 28 at 12.23.33 PM

Note: In sorting by Responsible teammate view all Unassigned chats will be displayed first in the list.

Tip: Using this sorting view, a team can fast find unassigned chats and distribute them between team members.

Learn how to assign chats to a particular teammate in the article below:

Assigning a chat to a particular teammate

Natalia Tsvalinska
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