Sorting chat list view
Sorting chat list view depending on the criteras
In order to keep the received messages organized there is a possibility to sort the chat list by:
- Last messages received – in this case first in the list will be displayed chats, which were answered the most recent
- Responsible – in this case first in the list will be displayed chats, which asre Unassigned and after that chats assigned to each teammate.
To sort the chat list by Last Received messages:
- Go the the chat list
- Navigate to the right side of the chat list and click Last message column
- The chat list will be displayed according to the last recieved messages in the chat
To sort the chat list by Responsible:
- Go the the chat list
- Navigate to the right side of the chat list and click Responsible column
- The chat list will be displayed according to the teammate assigned to be responsible for the chat
Note: In sorting by Responsible teammate view all Unassigned chats will be displayed first in the list.
Tip: Using this sorting view, a team can fast find unassigned chats and distribute them between team members.
Learn how to assign chats to a particular teammate in the article below:
Assigning a chat to a particular teammate
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