WA Numbers, Connection, Requirements, etc.

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  • WA Numbers, Connection, Requirements, etc.
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Kyrylo Taranenko

I wear many hats at TimelinesAI in order to hear from our users and help the development team choose the right direction
Kyrylo Taranenko

Can I use my own number with your app? Do you support regular numbers? Business numbers?

Yes to all questions.

Does TimelinesAI support group chats from Whatsapp?

Yes! It works just like with regular chats. 

If my teammate replies, how will the reply be displayed to a recipient?

The reply will be displayed as sent from the number you connected. There is no difference to the recipient if, say, John connects the number and Mary replies to the chat. The reply will be seen as coming from John’s number. 

Does my phone need to be powered on and connected to Wi-Fi?

Yes. We need your phone to stay connected to the internet to sync with your WA mobile application. However, your phone’s screen can remain blocked and run the WA application in the background.

Can I use Whatsapp Web/Desktop and TimelinesAI at the same time?

Unfortunately no. Currently, Whatsapp only supports one active session at a time. If you open Whatsapp Web, your connection with TimelinesAI will be paused. Timelines will attempt to resume the connection automatically in 10 minutes. If it fails (e.g. your device is turned off) – you’ll be notified via email to resume the connection.

On the other hand, you can use your mobile application for Whatsapp and TimelinesAI at the same time.

What if I have private chats that I don’t want to share with the rest of my team?

We recommend getting a new number dedicated to work purposes. It will simplify the management of chats and streamline the work with your Shared Inbox for Whatsapp. 

I have another question. How do I contact you?

Reach out to us in chat at the right bottom corner of your screen, or send us an email to hello@timelines.ai.