Works with all WhatsApp numbers. No WhatsApp Business API required.
– Create custom views of WA contacts with Filters and Labels
– Automatically assign and track responsibility for chats
– Exchange internal comments with your team on WhatsApp
Each contact will receive a message from the assigned agent automatically.
Works with regular and Business accounts
| Setup | Pipedrive Integration | Shared Inbox | Business |
|---|---|---|---|
| Instant Whatsapp number connection via QR code (no approval required) Connect your number by scanning the QR code with your WA mobile application. Takes 1 minute. No development skills required. | |||
| Connect and share your existing Whatsapp number No need to buy new virtual accounts. Bring the number that you already use. | |||
| Back up your WA chat history in cloud Save the existing history of communication with your clients and contacts. It will remain searchable and accessible to your organization even if you change your number. | |||
| Connect and share multiple Whatsapp numbers Manage and control all the chats from different numbers in one place. | |||
| Integration | |||
| Integrate with Pipedrive Get dedicated integration with PipeDrive CRM. | |||
| Export Whatsapp data into CSV Useful for uploading into CRM and updating your contact fields with data from Whatsapp | |||
| Integrate to any CRM with web hooks As easy as with Zapier integration. | |||
| Request custom integration Request any fine-tuning or changes to the system to fit your company's needs. | |||
| WA productivity | |||
| Manage group chats Review messages and reply to group chats from Whatsapp | |||
| Start chats with numbers that aren't in your contacts Start new chats right from TimelinesAI client. No hassle with adding new contacts through workarounds that waste your manager`s time. | |||
| Send Whatsapp broadcasting campaigns Send replies to many selected chats at once | |||
| Set Quick Reply templates for your team Create templates for most common inquiries from your clients. Automatically share access with your team. | |||
| Control&Collaboration | |||
| Manage Roles& Access permissions Precisely control what manager has access to what chat. Or give the access to all chats - we provide you with a choice. | |||
| Exchange comments in chats Get internal comments layer that doesn't get sent to Whatsapp. Discuss the urgent matters right in the context of communication with a client. | |||
| Set follow up reminders Get your team to follow up with your clients in a regular manner. |
How is the contacts limit calculated?
The contacts limit is based on the total number for contacts from all Whatsapp accounts connected to TimelinesAI workspace. If you connect 2 Whatsapp accounts with 250 contacts each, it means that you have 500 WA contacts total.
What happens if I exceed my contacts limit?
We provide your team with some leeway, so no functionality will be paused. If you exceed the total contacts limit in a way it qualifies you for the next tier (from basic plan to Business plan), we will reach out and ask you to upgrade.
What happens to my content and messages when my free trial or license expires?
Your WA connection and ability to send replies will be paused. When you resume your subscription, all the messages will be synced again so you won’t lose any data.
Do you offer discounts for non-profit organizations or educational institutions?
Yes! If you are a member or run a non-profit or educational institution, please reach out at contact@timelines.ai to receive a discount.