With over 2.7 billion monthly active users, it’s safe to say that WhatsApp is a business platform that can get difficult to manage.
Fortunately, there is a way for you to transform how you handle your messages with a WhatsApp team inbox!
If you combine your conversations into a single inbox, you may send bulk messages and even take advantage of powerful automation.
Today, we discuss how you can use your WhatsApp team inbox and instantly improve your processes!
What Is a WhatsApp Team Inbox?
TimelinesAI’s WhatsApp team inbox is a shared tool for customer support management. With this app, you track multiple WhatsApp numbers under a single platform.
Having a shared team inbox lets you answer customer queries and improve customer satisfaction. It’s an essential tool for any WhatsApp business!
Who Needs a WhatsApp Shared Inbox?
WhatsApp shared inboxes are for all types of WhatsApp business. As long as you have a team, you can benefit from this tool.
If you use WhatsApp as a method to maintain customer communications, you might want to invest in TimelinesAI. It’ll work for small businesses and large companies alike.
8 Benefits of Having a WhatsApp Business Team Inbox
Are you having trouble with customer relations? Here are some of the reasons why all organizations should have a WhatsApp business inbox.
1. Improve Team Collaboration
First off, with a WhatsApp shared inbox, you improve your team’s collaboration and productivity. This is important since collaboration has a direct effect on your company’s cultural and financial gains.
TimelinesAI’s shared inboxes have many collaborative features that can help your organization. For one, you collect all your business accounts into a single dashboard.
As a result, you can send mass messages to your team and organize their tasks with ease. You improve your connectivity with your employees under one collaborative team inbox!
2. Automate Tasks and Save Time
Automating processes is one way to cut unnecessary costs in your organization. With a shared team inbox, you reduce response time!
Using TimelinesAI’s app, it’s possible to streamline task assignments for your team. What’s more, you may use it to send each customer an auto-reply using message templates.
An advantage of a WhatsApp team inbox is that handling hundreds of messages per day becomes a simple task. You can send quick replies, automate customer notifications, and earn customer loyalty!
3. Get Visibility
As a business owner, it’s best if there are no blind spots when you’re communicating with your leads and customers.
Having a shared inbox is one of the best ways for you to take control of your business. With a centralized inbox, you see your team’s customer interactions in real-time.
On top of this, you can integrate WhatsApp private messages with various CRMs. You may track customer conversations from all of your devices.
In short, customer conversation management software will help you gain a 360° view of your organization!
4. Promote Accountability
Accountability is essential in businesses for promoting trust between employees. If you hold your entire team accountable for their work, people will start replying more to each other.
Luckily, having a WhatsApp shared inbox helps you in this department.
With TimelinesAI, you get full transparency of task delegations. Everyone can see who replies to which customer messages, which will improve the quality of individual work.
5. Increase Sales
You may be wondering what a shared inbox can do to help you increase sales. Surprisingly, there’s a lot!
First, you use it as an effective customer communication strategy. According to Forbes, customer satisfaction drives future sales. Customers who love your services are more likely to tell others.
Another reason why organizing WhatsApp messages is one of the best business solutions is trust. With mass messaging, you can raise trust and awareness for your products. You may use the tool to address needs in all stages of customer buying.
Finally, using a team inbox lets you boost customer retention.Studies show that 96% of customers will leave your business if you don’t have after-sales support. It’s a good thing that you prevent this from happening with TimelinesAI.
6. Connect With Customers
TimelinesAI has a WhatsApp Chrome Extension that detects phone numbers from your CRM or webpage. Due to this, your team members have easy access to WhatsApp customer queries from any platform!
You can preview message history through all business communication channels. Moreover, TimelinesAI supports group chats for bulk messages.
What this means is that you and your team can send messages, similar to email campaigns.
With TimelinesAI, you add attachments to messages to improve customer experience. It’s a great way to connect with customers, especially for organizations with E-learning niches.
7. Boost Security
Giving your team access to a regular email inbox, such as Gmail, has its risks.
There’s no accountability, and you can’t identify who made which actions. Plus, with many people knowing the passwords, information could get leaked, or you might get hacked.
The good news is you can take control of your business security with TimelinesAI.
Each team member still has their accounts and passwords. Your employees can share access to messages and files most securely.
8. Enjoy Convenience
Setting up a WhatsApp shared inbox is simple, and it comes with a reasonable cost.
There’s no pre-setup necessary. All it takes is a quick QR scan, and you invite your team members to collaborate.
You get to organize chats, and messages from WhatsApp will auto-sync every time. It’s even possible to make notes and use filters using the app.
Sort through customer queries in the most convenient way possible using TimelinesAI!
To Sum It Up
WhatsApp team inboxes allow you to gather huge sums of information into a single platform. As a result, you get full visibility and accountability within your company.
You can improve collaboration and boost security. Your customer retention will level up as you automate menial tasks as well.
TimelinesAI will transform your organization and help you increase sales.
If you want to improve your business, check out the WhatsApp team inbox free trial today!