One-click WhatsApp & Pipedrive integration

Your team using multiple individual WhatsApp numbers? Start tracking communication with automatic real-time updates into Persons and Deals.
Sync Whatsapp messaging into PipeDrive deals3
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maria m.
lo maximo lo máximo ☺porque se gurda la información, es lo maximo ☹todo me gusta, es lo maximo sin quejas feliz con este producto
Verified Reviewer
Good Software! Generally, my experience with Timelines is very good! ☺My favorite thing about the software is the messages apears instantly in the CRM when I chat with a client in whatsapp and this action helps me because I testify that I chatted with the client. ☹Sometimes the system crash while I work and this thing is very annoying
Ampsus A.
A great app! I have been using this app in my sales team, and I think It helps to improve our sales environment, giving us tools to follow all the chats and interactions with our customer. This App has been helping us to improve our customer service, in fact! ☺The app show the interactions with customers in real time!! ☹Sometimes, the app may disconnect from whatsapp, but is easy to log in again.
Heisvel R.
Recomendada ☺Practico, novedoso, buena herramienta de trabajo ☹No esta en español, no hay manual de uso
Estefania M.
Excelente Software, muy util para la gestion de clientes. ☺Su facil uso, ademas funciona muy bien las convesaciones se transfieren muy facil a Pipedrive para una fácil revisión y gestión. ☹Se pueden ver los chat de todos los conectados cuando se entra a la pagina principal y es un poco molesto.
Betsy F.
Very practical ☺I like that reminds me all the conversation with my clients ☹I think there are no cons, I'm very satisfied.
Balder G.
Amazing software ☺It really helps to keep track of bussiness and sale forces work ☹Nothing, I have not found any cons yet
Mariel M.
Migrante ayuda en la gestion ☺es facil de usar , queda todo registrado ☹todo bien , a veces se desconecta y no quedan registradas las conversaciones
orneglys r.
funcional ☺es un software practico y funcional, objetivo ☹invasión a la privacidad, porque todo el mundo lo lee

Connect and synchronize 100+ WhatsApp numbers

You can keep using existing WhatsApp numbers
Connect Multiple Whatsapp Numbers

Sync WhatsApp Contacts to Pipedrive Modules Automatically

Easily create Persons, Deals, or Leads in Pipedrive for your new WhatsApp contacts. Choose the specific Pipedrive module you want to sync them to.
create new leads in pipedrive

Sync WhatsApp contacts to your preferred pipeline

Take control of your WhatsApp contact syncing in Pipedrive. Easily choose the pipeline where you want to create Deals for your WhatsApp contacts.
choose pipeline for your deal

Automatically track and preserve WhatsApp Business communication

Connect and forget – all updates will be synced real-time
Sync Whatsapp messaging into PipeDrive deals

Send WhatsApp messages and continue conversations directly from your CRM / ATS with TimelinesAI WhatsApp chrome extension

Our WhatsApp direct message chrome extension will automatically detect phone numbers from your CRM or any other webpage and provides you easy access to WhatsApp conversations.
whatsapp message history

Get WhatsApp business reporting

TimelinesAI provides businesses with key metrics to help evaluate the effectiveness of WhatsApp business communications.
statistica dashboard

Frequently asked questions

Learn more about automatic Pipedrive WhatsApp integration

How to integrate WhatsApp with Pipedrive?

TimelinesAI enables you to integrate WhatsApp HubSpot, in one click:

  1. Install TimelinesAI – WhatsApp and HubSpot sync from the HubSpot marketplace.
  2. Connect your WhatsApp account to TimelinesAI by scanning the system-generated QR code with your WhatsApp mobile application.
  3. Press “Connect” on the HubSpot Integration page inside the App.

That’s it! From this moment, the WhatsApp messaging from the connected WhatsApp account will be automatically synchronized into corresponding HubSpot’s Contacts and Deals. Matching happens automatically based on the WhatsApp number of your contacts. For new contacts that aren’t yet created in your CRM, Contacts and Deals will be created automatically (optional).

Does it work with regular Whatsapp numbers? Whatsapp business numbers?

TimelinesAI – HubSpot and WhatsApp integration works with any type of WhatsApp accounts. Simply connect your WhatsApp account by scanning the system-generated QR code, and your contacts and messaging from WhatsApp will be synchronized into HubSpot automatically.

Can I connect multiple Whatsapp numbers to synchronize Whatsapp communication of my sales or support agents into Pipedrive?

Yes. If you connect multiple WhatsApp accounts to TimelinesAI app, all WhatsApp messaging will be seamlessly synchronized into HubSpot.

To connect multiple WhatsApp accounts to TimelinesAI, invite your team members into the TimelinesAI app, and ask them to connect their WhatsApp numbers by scanning the system-generated QR code on the WhatsApp tab. If your TimelinesAI workspace is already connected to HubSpot, new messages from connected WhatsApp numbers will be synchronized into HubSpot.

How much does Pipedrive Whatsapp integration cost?

The pricing starts at $25/mo.  Annual discounts apply. Learn more about the plans on the Pricing page.

Does this Whatsapp Pipedrive integration support attachment files (documents, voice messages, etc.)?

Yes. Attachments from your WhatsApp communication will be synchronized into Pipedrive and displayed in the corresponding Persons and Deals.

How does TimelinesAI match contacts from Whatsapp in Pipedrive? Will there be a problem with how we are used to format contact numbers? (e.g. including +, country code, etc.)

TimelinesAI matches contact numbers in several steps. First, we try the exact match in a full international format with leading “+”. If there is no match, we start truncating characters from the left side of the number (as a character string) and fuzzy matching against the number saved in Pipedrive. We stop, when there are 7 characters left (too few for an accurate match) and consider this as no-match. In this case, a new contact (Person) will be created automatically.

In other words, there will generally be no problem with whatever way you’re using to save your contact numbers.

Can I reply to Whatsapp from Pipedrive with your integration?

Yes. TimelinesAI adds a “Send WhatsApp message” button to the Contacts and Deals section on Pipedrive. It enables you and your agents to send WhatsApp text messages and attachments right from Pipedrive interface.

What happens if my device goes offline? Will the integration catch up on the Whatsapp communication when I reconnect?

TimelinesAI supports WhatsApp multidevice. It means that the connected WhatsApp accounts are always online, even if the device or Internet of your manager is turned off. There will be no gaps in synchronization.

An additional benefit is that your managers can use WhatsApp Web, WhatsApp Desktop and WhatsApp mobile app. TimelinesAI will automatically sync the messaging in the background with no additional effort from their side.

Can I use Zapier to introduce additional Pipedrive Whatsapp automation?

Yes. TimelinesAI has a Native Zapier integration that is available on our Mass Messaging & Automation plan along with Webhooks and Mass Sending.

Can I try the Whatsapp to Pipedrive integration for free?

Yes. Register a profile on TimelinesAI, and you will get 10 days of fully functional free trial. The connection of the number and Pipedrive is instant and the whole setup takes up to 5 minutes.

No business or WhatsApp API approval is required.

What else I can do with TimelinesAI?

TimelineAI offers you a range of tool to help your business win and scale.

Along with Pipedrive integration that is available on any plan we offer:

Shared Inbox – add multiple WhatsApp numbers to appear in one timeline for collaboration and visibility.

Mass Messaging & Automation – Native Zapier Integration, Inbound & Outbound Webhooks and Mass Sending to boost your Sales & Marketing campaigns.