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Whatsapp Mass Messaging using TimelinesAI Shared Inbox

New feature: message your customers in bulk on Whatsapp

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CSV Report of Mass Messaging Campaign on Whatsapp (created via TimelinesAI)

Start using Whatsapp Mass Messaging for your business

Create Bulk Reply campaign. Bulk Replies feature allows you to reach out to segments of your customers on Whatsapp in bulk. With the new update, you can send the message to an unlimited number of contacts in one click. The campaign will be sent in 2 minutes after scheduling. It’s made to secure the sender from possible mistakes and gives more control if there are last-minute changes in the Whatsapp campaign.

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Sending Bulk Reply with scheduled 2-minutes delay

Get more information on your campaigns. The new Mass Messaging tab provides additional information on the Whatsapp campaigns created by your team members.

  • Sent by – name of the teammate/TimelinesAI user who created the campaign
  • Scheduled on – the actual time when the campaign is sent
  • Message – what is going to be included in the mass message
  • Status – CompletedCanceled by, Scheduled
  • Action – Download CSV, if the campaign was sent or canceled you can see details in the CSV file; Cancel, if you need to cancel a newly scheduled campaign.
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Mass Messaging Reports view

Generate Reports. Once the mass messaging to your Whatsapp contacts is completed, you will get an in-app notification. To get the report, open the Mass Messaging tab and press “Download CSV”.

The CSV report provides the following information:

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CSV report example
  • Chat number – actual phone number connected to Whatsapp were the campaign was sent
  • Labels – which Labels were used for the campaign
  • WA account – a phone number from which the campaign was sent
  • Delivery status – depending on the CSV download time there will be seen the delivery status of the messages
  • Delivery time – when the message was recieved

Learn more about the updated Bulk Reply Feature in the article:

Sending Broadcast/Bulk Replies On Whatsapp

Kyrylo Taranenko

I wear many hats at TimelinesAI in order to hear from our users and help the development team choose the right direction

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