Every WhatsApp message syncs to your monday.com board as an Update on the matching item — within seconds. Text, images, documents, and voice notes — all captured automatically.
New WhatsApp conversations automatically create new items on your chosen board. Phone number matching prevents duplicates across your workspace.
Connect every team member's WhatsApp — personal or business. All conversations flow into one monday.com workspace with full visibility.
Chat with WhatsApp contacts directly inside monday.com using the TimelinesAI Chrome Extension. Full conversation history on any board item — chat directly from monday.com without switching tabs.
Create a free TimelinesAI account and scan a QR code to link your WhatsApp — just like WhatsApp Web.
Click "Connect" in the Integrations tab. Authorize via monday.com OAuth — one click, done.
WhatsApp conversations automatically appear as Updates on monday.com items. New items get created on your boards based on your rules.
"The monday.com recipes are a game-changer. When a new WhatsApp chat comes in, it creates an item on our sales board automatically. Our team stopped manually copying messages and we haven't missed a lead since."
"We tried connecting WhatsApp via Zapier and Make — both were clunky and broke constantly. TimelinesAI's native monday.com app just works. Scan QR, authorize, done. Messages show up as Updates on our board items within seconds."
"The embedded chat panel inside monday.com is exactly what we needed. Our support team can see board item context while chatting on WhatsApp — no more switching tabs. We manage 8 WhatsApp numbers from one workspace."
Every WhatsApp message syncs to your monday.com boards as an Update on the matching item. Activities and Updates — both supported. Full conversation history, searchable and visible.
60K+ activities synced in 6 monthsBuilt-in recipes trigger when new WhatsApp chats arrive. Auto-create items, notify team members, move items between groups — all without leaving monday.com.
42,634 recipes triggered in 6 monthsOpen WhatsApp conversations directly from any board item. Reply, send templates, attach files — all inside the monday.com interface. No tab switching.
47,831 embedded chat views in 6 monthsInitiate WhatsApp messages directly from any item on your board. Use templates or free-text — replies sync back as Updates automatically.
43,709 messages sent from monday.comWhen someone new messages you on WhatsApp, a new item is created on your chosen board automatically. No manual entry. Incoming and outgoing chat recipes supported.
625+ teams connected via MarketplaceInstall directly from the monday.com Marketplace. One-click OAuth, native recipes, embedded views — fully integrated into the monday.com ecosystem.
3,500+ installs from MarketplaceThere are two main approaches to connecting WhatsApp with monday.com. Each serves different needs:
1. Third-party WhatsApp Business API integrations — Various tools on the monday.com Marketplace use the WhatsApp Business API. These require registering a new business number, Meta Business verification, and template approvals. Best for teams that need official API features like broadcast messaging.
2. TimelinesAI WhatsApp Integration — Works with your existing WhatsApp numbers (personal or business). Connect via QR code in under 2 minutes — no API setup, no new number needed. Best for teams that already use WhatsApp on their phones and want to sync those conversations into monday.com automatically.
TimelinesAI provides a two-way sync between WhatsApp and monday.com. Here's what gets connected:
TimelinesAI also offers WhatsApp integration for other CRMs: HubSpot WhatsApp Integration, Pipedrive WhatsApp Integration, Zoho CRM WhatsApp Integration, and Salesforce WhatsApp Integration. If your team uses a WhatsApp shared inbox, that's included in every plan.
