Last revised: January 14th, 2024
The following terms and conditions are regarding the website of TimelinesAI and the product TimelinesAI. In order to use the website and the product, you need to agree to all the statements below, with no objections or modifications to the terms and conditions or regarding any of the operating rules and policies.
Please read this agreement carefully before you access or proceed to use the website and/or the product TimelinesAI. If you do not agree with all the terms and conditions, and the policies of TimelinesAI, you may not access or use the website and the product.
Subscriptions
TimelinesAI offers its service through a flexible subscription model. Customers may opt for a monthly or annual billing cycle, with payments due upon initiation of the subscription and subsequently on the corresponding date of each subsequent billing period. Each renewal maintains the terms and conditions effective during the prior period unless otherwise revised by TimelinesAI.
To ensure uninterrupted service, customers must maintain a valid and current payment method on file. Failure to do so will result in the automatic termination of the subscription. It is imperative that customers provide accurate and complete billing information. By submitting such information, customers grant TimelinesAI the authority to automatically process subscription fees at the designated intervals.
The subscription remains active until canceled by either the customer or TimelinesAI. Cancellations can be made at any time, with the option for the customer to renew immediately should they choose to resume the service.
Subscription fee changes
TimelinesAI keeps its right to change the amount of the fee and/or features and/or limitations at any time. The users will be informed in advance and will be given the choice to terminate their subscription or continue using the product with the new price and/or features and/or limitations of the subscription.
Refunds
Unless required by law, the subscription fees are nonrefundable.
Accounts
When creating an account, the user needs to provide accurate and complete data. Failing to do so is in breach of the Terms and Conditions stated here.
TimelinesAI is not responsible for safeguarding passwords. The user must not share their password with third parties. If they do so, the user is responsible for any further damage or loss. In case of breach of security or unauthorized use of the customer’s account, the user must immediately inform the team of TimelinesAI.
The users agree not to hack other accounts or damage TimelinesAI property and TimelinesAI as a product.
Data retention
To ensure clarity and precision regarding our data retention policies, we hereby outline the specific historical access provided across our various plans:
- Business Plans: Subscribers to these plans can access their messaging history for a default duration of six months. This period can be adjusted according to the tailored requirements established during the subscription setup.
- Shared Inbox and Mass Messaging Plans: Subscribers to this plan will have a six-month retention period for their messaging history with each contact. This facilitates effective historical analysis and continuity of communication strategies over an extended period.
- All other Plans: All other standard subscription plans offer a one-month retention period for messaging history, ensuring users have ready access to recent interactions for timely follow-ups and reference.
TimelinesAI maintains the right to delete any or all user data, including but not limited to messaging history, subsequent to the conclusion of a paid subscription or trial period. We commit to upholding data management practices that respect user privacy and data integrity. Subscribers are advised to take proactive measures to preserve their messaging history, such as renewing their subscription in a timely manner, to maintain uninterrupted access to their historical information in TimelinesAI.
TimelinesAI is an independently operated service that is not endorsed or affiliated to WhatsApp or Meta. TimelinesAI does not take responsibility for the practices and policies of WhatsApp.
TimelinesAI is not responsible for the personal WhatsApp account of the user or what purposes the product is used for. TimelinesAI is not responsible or liable, in case of suspension or termination of the user’s WhatsApp account by WhatsApp due to the activities executed by the user via TimelinesAI or elsewhere.
Restriction on WhatsApp Account Linking Due to Terms of Service Violation
a. Right to Restrict Access: TimelinesAI reserves the right to block or restrict any WhatsApp account from linking to the TimelinesAI platform if we determine, at our sole discretion, that there has been a violation of our Terms of Service or any applicable laws or regulations.
b. Notification and Appeals: In the event that your WhatsApp account is restricted from linking to TimelinesAI , we will endeavor to notify you of the specific reason for this action. You will have the opportunity to appeal this decision by contacting our support team, providing details and evidence for your case. The decision to reinstate the linking capability will be made at our sole discretion.
c. Consequences of Violation: Users whose WhatsApp accounts have been restricted due to Terms of Service violations may face additional limitations or suspension of their TimelinesAI account, depending on the severity and nature of the violation.
Limitation on WhatsApp Account Linking for Trial Workspaces
a. Single Workspace Linking on Trial: Users who are utilizing the trial plan of TimelinesAI are permitted to link their WhatsApp account to only one Workspace within the platform.
b. Upgrade to Link to Multiple Workspaces: If you wish to link your WhatsApp account to more than one Workspace, you must upgrade from the trial version to a paid subscription. Details of the subscription plans and the additional features they offer, can be found on our pricing page.
c. Restriction Enforcement: Attempts to link a WhatsApp account to more than one Workspace while on a trial plan may result in disconnection of a said WhatsApp account, and repeated attempts may lead to restrictions on your account as per our Terms of Service.
Disclaimer
The use of TimelinesAI is solely a risk taken by the user. TimelinesAI product can be used from any location and at any time. TimelinesAI invests resources and efforts to ensure high level of performance and reliability. However, TimelinesAI does not take responsibility for the product being interrupted or unavailable at times. TimelinesAI will inform its users in case of maintenance of the website and/or the product unless it being an emergency.
Governing law
These Terms and Conditions are governed and construed in accordance with the Israel law system.
Changes
TimelinesAI reserves the right to modify and/or replace the Terms and Conditions at any given moment. TimelinesAI will provide details to its users about any changes in the terms and policies of TimelinesAI. Once the changes become functional, the users must agree with the changes. If not, the users must terminate to use of the product TimelinesAI.
Privacy Policy
Before using the product, the user must read and agree with the Privacy Policy of TimelinesAI.