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TimelinesAI – Shared Inbox for Whatsapp

TimelinesAI helps teams to collaborate on Whatsapp communication with customers and clients. Connect one or several numbers and collectively manage all chats in one place. Improve your sales and support process on Whatsapp and control history of communication with your clients.

 
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Whatsapp is the most direct way to reach out to your clients.
But it may be difficult to keep up with all communication in your company as you grow.

We created Timelines to help you easily manage Whatsapp as a team, review all chats in one place, and control the data about relations with your clients from Whatsapp.

What you get using TimelinesAI

Get

Set your team ready for Whatsapp collaboration in two minutes

Connecting a number to TimelinesAI is easy. You just need to scan the QR code with your WA application and you're ready to work. It works with regular and business numbers. No coding skills, developers, or business approval required.

Get

The Master Inbox to see all the chats in one place

Chats and files from connected numbers get synced automatically. Your team will be able to manage all the chats in one place, even if you connect several Whatsapp numbers.

Get

Act on relevant information quickly and conveniently

TimelinesAI enables your team to reply to chats, share links to messages, exchange comments, and set follow up reminders.

Get

Save time

It only takes 1 minute to read the whole Timeline. Update people inside and outside of your organization about the results of business-related messaging. Share knowledge and proof of the most important decisions instantly.

Get

Increase inside sales

Retain the history of messaging with your clients on Whatsapp and make it accessible to the rest of your team.
TimelinesAI helps to collaborate and follow up on Whatsapp in a more systematic way.

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What TimelinesAI is useful for?

 

Timelines is useful if you need to quickly set up your team to reply to incoming messages from Whatsapp. The connection of the number is simple and doesn't require development. You can even connect several numbers and view all chats in one place.

If you use Timelines, communication with your clients will remain accessible and searchable to you and your team even if your manager retires or if you change your business number.

Features

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Organize and view messages&attachments from different Whatsapp numbers in one place

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Share messages with dedicated easy to read pages instead of forwarding

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Make information accessible to entire organization or specific team members

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Grant temporary access with limited rights

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Document most important messaging with teammates, clients, contractors, suppliers and government

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Unify several related chats into one view; combine emails and Whatsapp messages, add notes to complement the communication.

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Soon: CRM integrations

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FAQ

Is TimelinesAI an official WhatsApp solution?

No. TimelinesAI is an alternative client, inspired and based on Whatsapp Web, but adding collaboration features. Official WhatsApp solution for businesses requires passing approval procedure, complex technical setup and expensive infrastructure.
We understand that most SMB are interested in sharing the option to communicate with clients using the same Whatsapp numbers across the team, so that’s what we do: a shared Whatsapp Inbox that you can setup in less than 5 minutes and get a lot of useful features for your team (such as follow up reminders, internal comments, notes and more).

What are TimelinesAI best usage scenarios?

#1 Set your team up for collaboration on Whatsapp inquiries from your clients. You only need to connect your number and invite your teammates into the app. It literally takes 5 minutes. The best thing is that all the communication is retained, and will be accessible in years even if your managers quit the company.
#2 Onboard new members onto the communication with long-term clients. Just invite them to view the chat and they will be up to speed in several minutes.
#3 Connect Whatsapp to your CRM or Project Management system (Coming soon).

Can I send mass messages?

No. This is strictly against Whatsapp terms of use and also against our own usage policies. Our proposal is to simplify and improve the efficiency of communication, not to produce mass messages, which can be easily interpreted as spam by WhatsApp. If our team assesses that you are making inappropriate use of our technology, sending spam for example, we can block your TimelinesAI account. To maintain this restriction, we only allow replies to chats that were initiated by the other party or where the other party already responded to your messages.

Can I use my own number with your app?

Yes you can. However, we cannot guarantee that your number will not be blocked by WhatsApp. We take a lot of precautions with the use of our technology to prevent numbers from being blocked, but we cannot say that your number will not be banned, because this decision is up to Whatsapp and not us.

Can I integrate with my CRM or project management system?

The feature is coming soon! We’re working on the integration with PipeDrive, SalesForce, and Monday. We also have a public API on our roadmap that will enable you to connect to any system of your choice (for example, via Zapier or other similar integration tools), even if it is custom developed. Sign up for early access to these features and we’ll let you know once it will be available!

I have another question. How do I contact you?

Book a free demo, reach out in chat at the bottom right corner of your screen or write us at hello@timelines.ai.

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Book a demo and secure the limited-time offer to use the full functionality for free