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TimelinesAI – Shared Inbox for Whatsapp

TimelinesAI helps teams to collaborate on Whatsapp communication with customers and clients. Collectively view chats from one or several numbers in one place. Track your team efficiency, exchange comments, set follow up reminders, and keep the chat history from loss.

 
 
 
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14-day free trial. No credit card required!

Work with your clients doesn’t end when you win them.
It may be difficult to keep up to all communication in your company as you grow.

We built Timelines to help you easily stay in the loop of business messages, save time and review all the communication in one place and maintain good relations with your clients.

What you get using TimelinesAI

Get

The Master Inbox to see all the chats in one place

Chats and files from connected numbers get synched automatically. Control team communication and efficiency, set follow up reminders and tag messages for easier search.

Get

Stay in control

Your team can choose what chats they want to share, so private messages will remain private. The shared communication with your clients will be easily searchable and accessible to your company, even in 5 years.

Get

Act on relevant information quickly and conveniently

View messages and documents from different channels in a chronological order in one place. Bookmark, add comments and share shortcuts to specific messages through your favorite collaboration tools (e-mail, Slack, etc.).

Get

Share

It only takes 1 minute to read the whole Timeline. Update people inside and outside of your organization about the results of business-related messaging. Share knowledge and proof of the most important decisions instantly.

Get

Retain more clients

Using TimelinesAI increased the manager's efficiency in our team by 40% and we retain more long-term clients even during COVID-19 outbreak.

Store, view and keep track of all important messages and documents across the whole team, easily find them later.
Make your clients impressed and maintain your long-term partnerships with more awareness.

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What TimelinesAI is useful for?

 
 
 

Timelines is useful if you need to quickly set up your team to reply to incoming messages from Whatsapp. The connection of the number is simple, takes 1 minute, and you can connect several numbers.

The app enables you to review Whatsapp chats, messages, and files in one place. If you use Timelines, communication with your clients will remain accessible and searchable to you and your team even if your manager quits or if you change your business number.

Features

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Organize and view messages&attachments from different Whatsapp numbers in one place

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Share messages with dedicated easy to read pages instead of forwarding

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Make information accessible to entire organization or specific team members

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Grant temporary access with limited rights

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Document most important messaging with teammates, clients, contractors, suppliers and government

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Unify several related chats into one view; combine emails and Whatsapp messages, add notes to complement the communication.

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Soon: CRM integrations

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FAQ

Is TimelinesAI an official WhatsApp solution?

No. TimelinesAI is an alternative client, inspired and based on Whatsapp Web, but adding collaboration features. Official WhatsApp solution for businesses requires passing approval procedure, complex technical setup and expensive infrastructure.
We understand that most SMB are interested in sharing the option to communicate with clients using the same Whatsapp numbers across the team, so that’s what we do: a shared Whatsapp Inbox that you can setup in less than 5 minutes and get a lot of useful features for your team (such as follow up reminders, internal comments, notes and more).

What are TimelinesAI best usage scenarios?

#1 Set your team up for collaboration on Whatsapp inquiries from your clients. You only need to connect your number and invite your teammates into the app. It literally takes 5 minutes. The best thing is that all the communication is retained, and will be accessible in years even if your managers quit the company.
#2 Onboard new members onto the communication with long-term clients. Just invite them to view the chat and they will be up to speed in several minutes.
#3 Connect Whatsapp to your CRM or Project Management system (Coming soon).

Can I send mass messages?

No. This is strictly against Whatsapp terms of use and also against our own usage policies. Our proposal is to simplify and improve the efficiency of communication, not to produce mass messages, which can be easily interpreted as spam by WhatsApp. If our team assesses that you are making inappropriate use of our technology, sending spam for example, we can block your TimelinesAI account. To maintain this restriction, we only allow replies to chats that were initiated by the other party or where the other party already responded to your messages.

Can I use my own number with your app?

Yes you can. However, we cannot guarantee that your number will not be blocked by WhatsApp. We take a lot of precautions with the use of our technology to prevent numbers from being blocked, but we cannot say that your number will not be banned, because this decision is up to Whatsapp and not us.

Can I integrate with my CRM or project management system?

The feature is coming soon! We’re working on the integration with PipeDrive, SalesForce, and Monday. We also have a public API on our roadmap that will enable you to connect to any system of your choice (for example, via Zapier or other similar integration tools), even if it is custom developed. Sign up for early access to these features and we’ll let you know once it will be available!

I have another question. How do I contact you?

Book a free demo, reach out in chat at the bottom right corner of your screen or write us at hello@timelines.ai.

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