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Terms and Conditions

Last revised: 12 November 2026

These Terms are an agreement between you and TimelinesAI LLC, a Wyoming limited liability company ("TimelinesAI", "we", "us"), with its registered address at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. "You" means the business that opens an account or uses the service, and the person who accepts these Terms for that business.

The service is the TimelinesAI website, applications, APIs, and related tools (the "Service"). By creating an account, connecting a WhatsApp number, or using the Service, you agree to these Terms, the Privacy Policy, and the Data Processing Agreement. If you do not agree, do not use the Service.

You represent that you are at least 18, that you are accepting for a business and have authority to bind it, and that you will use the Service for that business. The Service is not offered for personal or household use.

If you and we have signed a separate written agreement, that agreement controls where it conflicts with these Terms.

On personal data, the Data Processing Agreement controls if it conflicts with these Terms, the Privacy Policy, or a plan page. Where the Standard Contractual Clauses in the Data Processing Agreement apply, they control if they conflict with the Data Processing Agreement.

The Service

The Service lets a business connect WhatsApp numbers, work shared conversations, send messages, and connect other tools such as CRMs, automations, and APIs.

Two connection methods exist, as described on the pricing page:

  • A number connected by QR code, or through the WhatsApp or WhatsApp Business mobile app, is connected through software we operate. That connection is not provided by Meta, and it is not endorsed by WhatsApp or Meta.
  • A number connected through the official WhatsApp Business Platform (including coexistence, where that option is enabled) is subject to Meta's terms and policies. Meta's per-message fees apply as stated on the pricing page. Those fees are not part of our subscription unless the plan says we bill them.

We may change, add, or withdraw features. A feature described as beta, preview, or "coming soon" may be changed or withdrawn, and it is provided as is. We will tell you before planned maintenance unless the maintenance is an emergency.

We do not promise that a message will be delivered, that a number will stay active, or that a third-party product will keep working.

Accounts, seats, and workspaces

You must give accurate account information and keep it current. You are responsible for all activity under your account, including activity of people you invite and of anyone who uses your credentials. Tell us promptly if you believe the account is compromised. We are not responsible for a password you share.

Each connected WhatsApp number uses one seat, as stated on the pricing page.

On a trial, a WhatsApp account may be linked to only one workspace. Linking the same account to another workspace while on a trial may disconnect it. Linking it to more than one workspace requires a paid subscription.

We may refuse, disconnect, or block a WhatsApp account from the Service if we decide, in our discretion, that its use violates these Terms, applicable law, or a platform's policies. We will try to tell you the reason. You may ask support to review that decision. Reinstatement is at our discretion. We may also suspend or close the TimelinesAI account, depending on the violation.

Subscriptions and payment

Plans are billed monthly or yearly, in advance, starting when the subscription starts and then on the same point in each later period. A renewal is on the Terms in effect at renewal, unless we have given notice of a change under "Changes" below.

A yearly subscription cannot be reduced in seat count during the period already paid. To reduce seats on a yearly plan, or to switch a yearly plan to monthly, contact support before the current period ends.

You must keep a valid payment method on file. If payment fails, the subscription ends. By giving us a payment method, you authorize us to charge any payment method on file, including a card or account previously used, if the primary method fails, is declined, or expires. That authorization lasts through the subscription and until outstanding fees are paid. You can stop a specific method from being charged by removing it in account settings, under the payment-method controls.

You may cancel in the billing settings or by contacting support. Cancellation stops the next renewal. You keep access through the end of the period already paid. We may cancel or refuse renewal as well.

Fees are exclusive of taxes. You pay taxes that apply to the purchase, other than taxes on our net income.

We may change fees, features, or limits. We will tell you before a change applies to you. A fee change applies at the next renewal, unless we state an earlier date that is at least 30 days away. You may cancel before the change applies.

Unless the law requires a refund, fees are not refundable, including for a partial period, unused quota, or a downgrade.

Metered use, including automated and mass messaging, API calls, and similar limits, is capped at the amounts stated for your plan on the pricing page or in the account. We may block use above that cap, or bill it, as the pricing page describes. Use above a cap is not a failure of the Service.

Your use of the Service

You will not:

  • use the Service to break the law, or to send messages that break the law or a connected platform's policies;
  • send spam, or message people without the consent or other permission the message requires;
  • upload or send content that infringes someone else's rights, or that is unlawful;
  • probe, scan, or breach the Service or another customer's account, or interfere with the Service;
  • reverse engineer the Service except where the law forbids that limit;
  • resell or sublicense the Service, or use it to build a competing product, except through a partner arrangement we have agreed in writing;
  • misrepresent who a message is from, or evade a plan limit;
  • use the Service for, or for the benefit of, a person or country that is the target of sanctions administered by the United States or another authority that applies to us.

You are responsible for messages sent by automations, AI features, and integrations you configure.

Messaging compliance and indemnity

You alone decide which messages are sent through the Service and to whom. You are responsible for obtaining the consents, opt-ins, and permissions those messages require, and for complying with the laws that apply to those messages, including anti-spam, telemarketing, and privacy laws (such as the TCPA, CAN-SPAM, and the GDPR), and with the policies of WhatsApp, Meta, and any other platform you connect.

You will defend, indemnify, and hold harmless TimelinesAI LLC and its officers, employees, and agents against any third-party claim, fine, damage, and cost, including reasonable legal fees, arising out of your messages, your contact data, your unlawful use of the Service, or your violation of a connected platform's policies. This indemnity does not apply to a claim caused by our fraud or willful misconduct. We will give you notice of a claim we become aware of. We may control the defense of a claim that includes our own conduct or a request for an injunction against us. You will cooperate in the defense.

Third-party platforms

The Service connects to platforms we do not control, including WhatsApp and Meta, CRM systems, and other integrations. We are not liable for their availability, their policy changes, or their actions, including any suspension, restriction, or ban of your accounts on those platforms, or for any loss resulting from them.

A ban or restriction of a number connected by QR code, or through the WhatsApp mobile apps, is your risk. WhatsApp can take that action because of activity through the Service or outside it. We are not affiliated with WhatsApp or Meta.

A number on the official WhatsApp Business Platform can also be restricted by Meta for a policy violation, a template issue, or a quality rating. That risk is yours. You must comply with Meta's terms for that connection.

Customer data

"Customer Data" means messages, contacts, files, and other content you or your users submit to the Service, and the personal data of the people you message.

You keep all rights in Customer Data. You give us a non-exclusive license to host, process, transmit, and display Customer Data only to provide, secure, and support the Service, and to comply with law. You represent that you have the rights and permissions needed for us to do that.

We do not use Customer Data to train a model that we own. Where a feature uses a subprocessor to transcribe, summarize, or generate text, that subprocessor is named in the Data Processing Agreement. If you connect an AI assistant through our MCP server, you authorize the sharing described in the Privacy Policy, and you are responsible for what that assistant does with the data and for any message it sends.

We protect Customer Data with the measures described in the Data Processing Agreement. We do not promise that security will be uninterrupted or that unauthorized access is impossible.

While your workspace exists, we keep your messaging history.

When we stop processing your personal data, we delete it within 90 days, unless the law requires us to keep it. That rule is in the Data Processing Agreement, and it controls. You are responsible for keeping copies you need. We do not promise an export tool.

Between you and us, you are the controller of personal data in Customer Data, and we are the processor, on the terms of the Data Processing Agreement. The Data Processing Agreement is part of these Terms.

We keep your non-public business information confidential and use it only to perform these Terms. We may disclose it if the law requires, or to our advisors and subprocessors who are bound to protect it. This confidentiality duty does not limit the disclaimer or the liability cap below, except where the law does not allow that limit.

AI features

AI output, including summaries, suggested replies, and automated messages, can be wrong, incomplete, or similar to output produced for someone else. You decide whether to send it. You will not treat AI output as professional advice, and you will not use it as the sole basis for a decision that has a legal or similarly significant effect on a person. We do not warrant AI output.

Our intellectual property

We and our licensors own the Service, including the software, the site, and our names and marks. We give you a limited, revocable, non-exclusive, non-transferable right to use the Service during a subscription, for your own business, within the plan you bought. We reserve all other rights.

If you send us feedback, we may use it without obligation to you. Feedback does not include Customer Data.

Suspension and termination

We may suspend or terminate access, including a particular number or workspace, if you do not pay, if you breach these Terms, if we reasonably believe the use creates risk for us, the Service, or another person, or if a platform or the law requires it. Where practical, we will tell you the reason.

You may stop using the Service at any time. Cancellation of a paid plan is described under "Subscriptions and payment".

Sections that by their nature should survive do survive, including payment obligations accrued, your indemnity, the disclaimer, the liability limits, the claim deadline, confidentiality, and governing law.

Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure. This disclaimer does not exclude a warranty or right that the law does not allow us to exclude.

Exclusion of indirect damages

To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or anticipated savings, loss or corruption of data, or costs of procuring substitute services, even if advised of their possibility.

This exclusion does not limit either party's indemnity obligations under these Terms, liability under the Data Processing Agreement, or any liability that cannot be limited under applicable law.

Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), statute, or otherwise, will not exceed the greater of (a) the fees you actually paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

This limitation does not apply to your payment obligations, your indemnity under these Terms, our fraud or willful misconduct, liability under the Data Processing Agreement, or any liability that cannot be limited under applicable law. Liability for personal data is governed by the Data Processing Agreement.

Time limit for claims

Any claim against us must be brought within one (1) year after the cause of action arises. After that, it is permanently barred, except where the law requires a longer period.

Changes to these Terms

We may change these Terms. For a material change, we will give you at least 30 days' notice by email to the account address or by a notice in the Service, unless the law requires a faster change. The change applies from the date in the notice. If you do not agree, cancel before that date and stop using the Service. Continued use after that date is acceptance.

Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Exclusive jurisdiction lies in the state courts of Sheridan County, Wyoming, and in the United States District Court for the District of Wyoming. Both parties consent to that jurisdiction.

To the extent permitted by law, disputes proceed on an individual basis only. Neither party may bring or participate in a class, collective, or representative action.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Other

We may assign these Terms, including to a successor of the business. You may not assign them without our consent, except to a successor of your business that is not a competitor of ours, and that assumes them in writing.

Neither party is liable for a delay or failure caused by events outside its reasonable control. Your duty to pay fees already incurred is not excused.

If a provision is held invalid, the rest stays in effect, and the invalid provision is modified to the minimum extent needed to make it valid.

A failure to enforce a provision is not a waiver.

These Terms, the Privacy Policy, the Data Processing Agreement, and an order or plan you purchase are the entire agreement on the Service. They replace earlier terms for the Service. A purchase order you send does not add terms.

Notices to us go to contact@timelines.ai. Notices to you go to the email on the account.

There is no partnership, joint venture, or agency between you and us. Meta, WhatsApp, and other platforms are not third-party beneficiaries of these Terms.

Privacy Policy and DPA

The Privacy Policy and the Data Processing Agreement are published at timelines.ai. The Data Processing Agreement applies automatically. If the Privacy Policy or these Terms differ from the Data Processing Agreement on personal data, the Data Processing Agreement controls. Our description of POPIA compliance does not add obligations beyond these Terms and the Data Processing Agreement.