Zoho WhatsApp Integration

Sync WhatsApp messages with Zoho CRM in real time. Log conversations to Leads and Contacts automatically, manage multiple numbers from one inbox.

Connect unlimited WhatsApp numbers to Zoho CRM
Works with Zoho CRM Workflow Rules for automation
Supports both personal and business WhatsApp accounts
5-minute setup with QR code — no WhatsApp API needed

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WhatsApp and Zoho CRM integration dashboard

1,500+

Active Teams using TimelinesAI

4.6

Capterra · 116 reviews

Fast Setup

within minutes

4.3 (5)

Zoho Marketplace Reviews

Key Features of Zoho CRM WhatsApp Integration

Everything you need to manage WhatsApp conversations in Zoho CRM.

Automatic Contact Syncing

Instantly sync new WhatsApp contacts to any Zoho module via outbound webhooks. Specify exactly where your contacts go and manage up to 10,000 contacts monthly.

WhatsApp Conversation History

Access your entire WhatsApp chat history directly in Zoho notes. Stay updated on all customer interactions without switching platforms.

Live WhatsApp Chat

Access and respond to WhatsApp messages directly from Zoho CRM lead/contact pages. Send templates, attachments, and emojis without ever leaving your CRM.

Automated Personalized Messaging

Set up automated responses and personalized messages triggered by CRM events. Keep serving customers even when your team is offline.

Multi-Number Shared Inbox

Manage unlimited WhatsApp numbers in one centralized inbox with customizable permissions, collaboration tools, and built-in analytics.

Business Reporting & Analytics

Make data-driven decisions with comprehensive WhatsApp metrics. Track account activity and team performance to optimize your communication strategy.

How to Connect WhatsApp to Zoho CRM

Get started in 4 simple steps — no technical expertise required.

Sign Up for Trial

Create your TimelinesAI account. The 10-day trial is fully functional with no credit card required.

Connect WhatsApp

Scan the QR code with your WhatsApp app. Works with both personal and business accounts.

Connect Zoho CRM

Authorize TimelinesAI to connect to your Zoho CRM account via OAuth. Takes 30 seconds.

Start Syncing

Messages automatically sync to Zoho CRM Leads and Contacts as Notes. Configure workflow automations as needed.

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What Zoho CRM Users Say About TimelinesAI

“Powerful tool for customer management”

Timelines in Zoho CRM is a powerful tool to improve traceability, collaboration and efficiency in customer management.

US American Visa

June 2025

Verified on Zoho Marketplace

“Easy integration, great documentation”

Easy integration, very well prepared documentation and videos, thank you guys, you did a great job.

Yalcin Boncuk

May 2025

Verified on Zoho Marketplace

“Fits the bill for Zoho CRM”

We have been searching for a solution that integrates into our Zoho CRM and the Timelines fits the bill. It's easy to use, and we can monitor multiple accounts from one Shared Inbox.

Simone Lee

February 2024

Verified on Zoho Marketplace

Plans That Scale With Your Zoho Team

All plans include a 10-day free trial with full access. No credit card required.

MonthlyAnnual (save 20%)

CRM Integration

Per seat · billed by user profile

$25

Try for free

Connect 1 WhatsApp account per user
Sync chats, media, and contact data with monday.com
Native integration with monday.com + Zapier/Make
Automate messaging workflows via API and automations
AI-generated chat summaries and auto-replies
Mass messaging campaigns via CSV
Chrome Extension: access chats from inside monday.com
Free monthly integration consulting (10+ users)

Shared Inbox

Per seat · billed by user profile

$40

Try for free

Everything in CRM Integration
Shared team inbox for WhatsApp inside monday.com
Custom views with filters, labels, and chat assignments
Track who owns each conversation
Analytics & reporting
Bulk reply campaigns from the shared inbox
Smart autoresponder and dispatcher

Mass Messaging & Automation

Per seat · billed by user profile

$60

Try for free

Everything in Shared Inbox
High-volume WhatsApp sending automation
Flexible limits on sending speed and contacts
Built for outreach, customer engagement, and sales teams
(Coming soon) Support for WhatsApp Business API (WABA)

Frequently Asked Questions

No, you don't need WhatsApp Business API. Our WhatsApp Zoho CRM integration works with your regular WhatsApp number — just scan a QR code and you're connected.

Yes, with TimelinesAI's integration, you can send WhatsApp messages directly from Zoho CRM. The Live WhatsApp Chat extension allows you to initiate new conversations or continue existing ones without leaving Zoho CRM, streamlining your communication process.

You can connect in minutes by following our onboarding guide. The WhatsApp Zoho CRM integration requires no technical setup — just scan, sync, and go.

Yes, depending on your plan, you can connect more than one WhatsApp number. Please refer to our pricing page or contact support to learn more about your options.

WhatsApp messages will sync to Zoho CRM automatically once you've configured and activated the integration in TimelinesAI. You'll need to ensure the sync settings are correctly set up to ensure messages are logged in your CRM.