Bitrix24 WhatsApp Integration

Your team using individual WhatsApp accounts? Track every conversation with automatic real-time sync into Bitrix24 Leads, Deals and Contacts.

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1,500+

Active Teams using TimelinesAI

4.6

Capterra · 116 reviews

Fast Setup

within minutes

10M+

Messages managed

What you get with Bitrix24

Everything that happens on WhatsApp shows up where your team already works — inside Bitrix24.

CRM timeline sync

Every WhatsApp message lands on the matched Lead, Deal or Contact as a clean activity card — the full thread, inbound and outbound, with timestamps.

Send from the CRM

Open the slider from any Bitrix24 contact or deal and send a WhatsApp message without switching tabs — including first-touch numbers not yet saved.

Automatic record creation

New inbound WhatsApp numbers become Contacts or Leads automatically, matched by phone with local-format support so existing records aren't duplicated.

Open Channels routing

Route inbound WhatsApp into Bitrix24 Open Channels so conversations land with the right queue, agent and workflow you already use for other channels.

Mass send from Bitrix24

Run bulk WhatsApp campaigns to a list of contacts, with personalization variables and delivery tracking — all from one place.

Always-online sync

Connected WhatsApp accounts keep syncing even when your phone is off, with full multi-device support — no gaps in your conversation history.

How it works

Get started in minutes with our no-code Bitrix24 WhatsApp integration.

Install from the Bitrix24 Marketplace

Add the app from the Marketplace in one click, review the requested permissions and confirm. No server-side setup on your end.

Connect WhatsApp and TimelinesAI

Sign in to TimelinesAI and connect the WhatsApp numbers your team already uses by scanning a QR code — setup takes about two minutes.

Choose synchronization settings

Pick which conversations sync and how Leads and Contacts are matched and created, so every chat lands on the right CRM record.

Invite your team

Each teammate connects their own WhatsApp number and keeps conversations attributed to them. TimelinesAI supports unlimited numbers.

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Plans That Scale With Your Bitrix24 Team

All plans include a 10-day free trial with full access. No credit card required.

MonthlyAnnual (save 20%)

CRM Integration

Per seat · billed by user profile

$25

Try for free

Connect 1 WhatsApp account per user
Sync chats, media, and contact data with Bitrix24
Native integration with Bitrix24 + Zapier/Make
Automate messaging workflows via API and automations
AI-generated chat summaries and auto-replies
Mass messaging campaigns via CSV
Chrome Extension: access chats from inside Bitrix24
Free monthly integration consulting (10+ users)

Shared Inbox

Per seat · billed by user profile

$40

Try for free

Everything in CRM Integration
Shared team inbox for WhatsApp inside Bitrix24
Custom views with filters, labels, and chat assignments
Track who owns each conversation
Analytics & reporting
Bulk reply campaigns from the shared inbox
Smart autoresponder and dispatcher

Mass Messaging & Automation

Per seat · billed by user profile

$60

Try for free

Everything in Shared Inbox
High-volume WhatsApp sending automation
Flexible limits on sending speed and contacts
Built for outreach, customer engagement, and sales teams
(Coming soon) Support for WhatsApp Business API (WABA)

See how Bitrix24 WhatsApp integration works

Guía de la integración de WhatsApp y Bitrix24

Setup to first sync in under 3 minutes

Watch on YouTube

Two ways to connect WhatsApp to Bitrix24

Each serves different needs. Choose the one that fits your team.

Option 1

Official WhatsApp Business API

Register a new business number and complete the provider's API setup and approval. Powerful for high-volume automation, but a longer onboarding and a separate number to manage.

Best for: Dedicated business numbers & official API features

Recommended

TimelinesAI integration

Connect the WhatsApp numbers your team already uses via a QR code in about two minutes, and start syncing conversations to Bitrix24 right away — with flat, per-seat pricing.

Best for automatic sync to Bitrix24

Frequently Asked Questions

TimelinesAI enables you to integrate WhatsApp with Bitrix24 directly, in one click: Install TimelinesAI on the Bitrix24 marketplace, connect your WhatsApp account by scanning a QR code, and press Connect on the Integrations page. Messages sync automatically to Contacts and Deals.

Yes, TimelinesAI works with any type of WhatsApp accounts. Simply connect your WhatsApp account by scanning the QR code, and your contacts and messaging from WhatsApp will be synchronized into Bitrix24 automatically.

Yes. If you connect multiple WhatsApp accounts to TimelinesAI, all WhatsApp messaging will be seamlessly synchronized into Bitrix24. Invite your team members into the TimelinesAI app and have them scan the QR code.

The pricing starts at $25/mo. Annual discounts apply. Learn more about the plans on the Pricing page.

Yes. Attachments from your WhatsApp communication will be synchronized into Bitrix24 and displayed in the corresponding Contacts and Deals.

TimelinesAI matches contact numbers in several steps. First, we try the exact match in full international format. If there is no match, we fuzzy match by truncating characters from the left. There will generally be no problem with whatever format you use for contact numbers.

Yes. TimelinesAI adds a Send WhatsApp message button to the Contacts and Deals section on Bitrix24. It enables you and your agents to send WhatsApp text messages and attachments right from the Bitrix24 interface.

TimelinesAI supports WhatsApp multi-device. Connected WhatsApp accounts are always online, even if your device or Internet is turned off. There will be no gaps in synchronization.

Yes. TimelinesAI has a Native Zapier integration available on our Mass Messaging & Automation plan along with Webhooks and Mass Sending.

Yes. Register on TimelinesAI and you will get 10 days of fully functional free trial. The connection of the number and Bitrix24 is instant and the whole setup takes up to 5 minutes. No Business API approval is required.