Zendesk and WhatsApp integration

Transform Customer Support: Elevate your service with Zendesk and WhatsApp integration. Seamlessly connect with customers on their preferred messaging platform.

Simplify Lead, Contact, and Deal creation in Zendesk through seamless WhatsApp integration.
Harness your existing WhatsApp numbers with ease.
Send WhatsApp messages directly from the Zendesk interface.
Enhance WhatsApp communication efficiency by automating routine CRM-triggered messages.

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TimelinesAI: Your Multi-Number WhatsApp Management Solution

Discover our diverse toolkit designed to support businesses handling multiple individual WhatsApp numbers. No need for the WhatsApp Business API – our products offer a 100% functional free trial.


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Your trial experience is our priority. Whether it's connecting 100+ numbers or taking extra time for setup, consider it done!


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Sync WhatsApp Contacts to Zendesk

Effortlessly Sync WhatsApp Contacts to Zendesk CRM

Effortlessly streamline your customer relationship management with seamless WhatsApp-Zendesk integration. Let automation do the work for you.

Bid farewell to manual data entry. Our integration automates the process of syncing new WhatsApp leads and contacts to Zendesk, saving time and eliminating errors.

Keep your finger on the pulse of the latest WhatsApp interactions. New leads and contacts are instantaneously mirrored in Zendesk, ensuring your customer data remains up to date.

By simplifying the synchronization process, you can focus on what truly matters—providing outstanding customer support and extracting invaluable insights from your Zendesk platform.

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Send WhatsApp Messages from Fireberry

Initiate New Chats Within Zendesk

Effortlessly oversee your WhatsApp conversations, interact, respond, and more, all within the confines of your Zendesk interface.

Dispatch WhatsApp messages seamlessly from your CRM.
Access and view your WhatsApp messages directly within Zendesk.

Attach files, images, or documents to your WhatsApp messages for enhanced communication.

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Send Automated WhatsApp Messages from Zendesk

Automate Personalized WhatsApp Messages for Customer Engagement via Sugar CRM

Leverage the power of our native WhatsApp and Zapier integration along with our Public API to set up trigger-driven automations on WhatsApp

Dispatch messages triggered by various events in Sugar CRM.

Extend automated welcome greetings to customers via WhatsApp.

Streamline the delivery of bulk marketing messages on WhatsApp.

One Inbox for Multiple WhatsApp Numbers

Consolidate Multiple WhatsApp Numbers into a Unified Inbox

Simplify your communication by managing conversations from all your WhatsApp numbers in a single, team-driven inbox

Combine regular and business WhatsApp numbers seamlessly.


Access a statistics dashboard for valuable insights into your WhatsApp interactions.

Empower your team with collaboration tools such as segmentation, assignment, labeling, and more.

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Frequently asked questions

Learn more about WhatsApp and Zendesk CRM integration

What is Zendesk and WhatsApp Integration?

Zendesk and WhatsApp Integration is a system that allows you to connect your Zendesk customer support platform with WhatsApp, enabling you to manage customer interactions on WhatsApp within Zendesk.

What are the key benefits of integrating Zendesk with WhatsApp?

Benefits include improved customer support efficiency, real-time communication, a central platform for all customer interactions, and the ability to automate routine tasks.

Can I use my existing WhatsApp numbers with Zendesk Integration?

Yes, you can seamlessly integrate your existing WhatsApp numbers with Zendesk for a consistent and convenient customer support experience.

How does the integration handle leads, contacts, and deals in Zendesk?

The integration allows for the automatic creation of leads, contacts, and deals in Zendesk based on interactions and customer data from WhatsApp.

Can I send WhatsApp messages directly from Zendesk?

Yes, the integration enables you to send WhatsApp messages directly from the Zendesk platform, streamlining your communication.

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