TimelinesAI vs PowerZap for Bitrix24 WhatsApp Integration
A factual TimelinesAI vs PowerZap comparison for Bitrix24 teams: pricing, connection model, CRM history, automation, inbox, API, and support questions.
TimelinesAI and PowerZap both put WhatsApp conversations inside Bitrix24, but they package the product differently. TimelinesAI starts at $25 per seat per month and explicitly supports existing team WhatsApp numbers, a shared inbox, workflow automation, a public API, and MCP access. [1][3] PowerZap's official vendor page lists the Basic plan at $52 per month plus $40 for each additional number and positions it around an official Meta API connection, CRM history, automated routing, and campaigns. [4][8]
This comparison uses public vendor and Bitrix24 Market information checked on 21 August 2026. Confirm final terms with each vendor before purchasing.
TimelinesAI vs PowerZap: quick comparison
Starting price
TimelinesAI: $25 per seat per month for CRM Integration. PowerZap Basic: $52 per month plus $40 for each additional number, according to its official vendor page. The billing units are not directly equivalent, so compare the final quote for your actual team size. [1][8]
WhatsApp connection model
TimelinesAI lets teams connect existing WhatsApp or WhatsApp Business app numbers by QR code and keep using those numbers on their phones. PowerZap's vendor page positions its product around an official Meta API connection through Atomic Apps or 360dialog. These are different connection models, so compare onboarding, templates, messaging rules, and number portability during the demo. [1][8]
CRM conversation history
Both products advertise WhatsApp conversations inside Bitrix24 CRM records and access to message history. [3][4]
Broadcasts and automation
Both products list bulk messaging and automated workflows. TimelinesAI names Bitrix24 Bizproc and supports broadcasts from CRM lists; PowerZap lists bulk messages and automated sequences in its marketplace description. [3][4]
Shared inbox and multiple numbers
TimelinesAI publishes a multi-number shared inbox with assignment and tracking. PowerZap publishes automatic routing from one number to multiple agents and prices extra numbers separately. Confirm the included number and channel limits in the final quote. [1][8]
API, MCP, and AI agents
TimelinesAI publishes a public API and MCP access for AI-agent workflows. PowerZap publishes an official Meta API connection and messaging automation, but the reviewed vendor page does not describe an equivalent MCP feature. [1][8]
Choose TimelinesAI if
- Your reps need to keep using their existing WhatsApp numbers.
- You want transparent per-seat tiers for CRM, shared inbox, and advanced automation.
- Multiple agents need assignment and visibility in one team inbox.
- Your roadmap includes public API access or MCP-connected AI agents.
Choose PowerZap if
- You require an official Meta API connection through Atomic Apps or 360dialog, and its onboarding model fits your operation. [8]
- You prefer a vendor with an established Brazilian Bitrix24 marketplace presence and Portuguese-language positioning. [5]
- A vendor demo confirms that its automation and support model fit your process better.
Questions to ask in both demos
- How many WhatsApp numbers and Bitrix24 users are included in the quoted price?
- Can each agent reply from a specific number without changing the customer-facing identity?
- How are existing contacts, duplicate phone numbers, and country codes matched?
- Which actions are available in Bitrix24 Bizproc, broadcasts, and Open Channels?
- What happens to message history if a number disconnects or the subscription ends?
- Which support hours and response targets apply to your plan?
A practical decision rule
Pick the option that passes a real-pipeline test, not the one with the longest feature list. Connect one number, test inbound matching, reply from a CRM record, run one automation, and validate reporting. If you want to test TimelinesAI, start with the Bitrix24 setup guide and review the current integration pricing.