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Bitrix24 WhatsApp Integration Pricing: Plans and Costs

Compare TimelinesAI plans for Bitrix24, see per-seat pricing and team cost examples, and choose the right integration tier.

August 21, 20262 min read
WhatsApp integration inside Bitrix24

The short answer: the TimelinesAI app is free to install from Bitrix24 Market, while the WhatsApp integration subscription starts at $25 per seat per month. The current plans include a 10-day free trial and annual billing with a 20% discount. [1][2][3]

Bitrix24 WhatsApp integration price at a glance

CRM Integration: $25 per seat per month

This plan covers the core connection: WhatsApp inside Bitrix24, contact and conversation sync, and sending or receiving messages from CRM records. It fits a small sales team that needs reliable one-to-one messaging. [1]

CRM Integration Plus: $40 per seat per month

This tier adds the shared team inbox, conversation assignment, and team-level tracking. Choose it when several people handle the same customer queue. [1]

CRM Integration Pro: $60 per seat per month

The Pro tier is positioned for more advanced workflows, including the workflow builder and MCP access for AI agents. [1]

Example monthly costs

  • 3 seats: $75 on CRM Integration, $120 on Plus, or $180 on Pro.
  • 5 seats: $125 on CRM Integration, $200 on Plus, or $300 on Pro.
  • 10 seats: $250 on CRM Integration, $400 on Plus, or $600 on Pro.

These examples use the published per-seat monthly rates and exclude tax, currency conversion, and your separate Bitrix24 subscription.

What is included and what is separate

  • Bitrix24 Market installation: free, with in-app purchases. [3]
  • TimelinesAI subscription: billed per seat for the selected integration plan. [1][2]
  • Bitrix24 subscription: separate. Confirm that your plan supports the CRM and Market features your workflow needs. [7]
  • Annual billing: the TimelinesAI pricing page advertises 20% savings compared with monthly billing. [2]

Which plan should you choose?

Choose CRM Integration when

Each rep works mainly from their own WhatsApp number, and your priority is syncing conversations to Bitrix24 and replying from CRM records.

Choose CRM Integration Plus when

Several agents share inbound conversations and you need assignment, visibility, and a common inbox.

Choose CRM Integration Pro when

You plan to automate more of the process or give AI agents controlled access to WhatsApp conversations through MCP.

Questions to ask before buying seats

  1. How many people need to send or receive WhatsApp messages from Bitrix24?
  2. Will agents use individual numbers or work from a shared queue?
  3. Do you need workflow automation or MCP access now, or only after the rollout?
  4. Which Bitrix24 plan and permissions are already available?

How to avoid overpaying

Start with the people who actively handle WhatsApp, run the 10-day trial, and test one real pipeline. Add seats only after the team has confirmed routing, ownership, and reporting. You can follow the step-by-step setup guide before choosing the final tier.

Sources