Bitrix24 WhatsApp Integration
Log new WhatsApp messages as CRM activities, send from Contact, Lead and Deal records, and enable Open Channels when your Bitrix24 setup needs it.
- Connect your existing WhatsApp accounts to Bitrix24
- Log new 1:1 messages as CRM activities on matched records
- Choose how unmatched numbers create Leads, Contacts or Deals
- Send WhatsApp from Contact, Lead and Deal records
- Optionally route inbound chats through Bitrix24 Open Channels
- Install from the Bitrix24 Marketplace without custom code
Free app on the Bitrix24 Marketplace
3,500+
Active Teams using TimelinesAI
4.6
Capterra · 116 reviews
Fast Setup
within minutes
10M+
Messages managed
What you get with Bitrix24
CRM activities, record-level sending, broadcasts and optional Open Channels, configured for your Bitrix24 workflow.
Configurable CRM activity logging
New 1:1 inbound and outbound messages are written to CRM activities on matched records. By default, each chat is grouped into one daily activity; an admin can switch to one activity per message.
Send from CRM records
Use the Send WhatsApp toolbar action on Contact, Lead and Deal records. Choose a recipient number and connected sender, then send text without leaving the record.
Phone matching and record creation
Numbers are normalized and matched against Contacts, Leads and Companies. Portal settings decide whether an unmatched chat creates CRM records or is skipped.
Optional Open Channels routing
Select an Open Line in the app settings to route inbound WhatsApp through Bitrix24 Contact Center. This surface is optional and does not enable itself during installation.
Broadcast to selected CRM records
Send one text to selected Contacts, Leads or Deals. A batch can include up to 200 recipients, and the completion screen shows a result for each recipient.
Inbound attachment handling
Inbound images, PDFs, voice notes and other files up to 20 MB can be uploaded to Bitrix24. Oversized or permanently failed files are skipped while the message text can still be logged.
Watch WhatsApp sync to Bitrix24, live.
A step-by-step walkthrough of the entire setup — from connecting your WhatsApp number to live Bitrix24 automation.
Plans That Scale With Your Bitrix24 Team
All plans include a 10-day free trial with full access. No credit card required.
How it works
Get started in minutes with our no-code Bitrix24 WhatsApp integration.
Install from the Bitrix24 Marketplace
Add the app from the Marketplace in one click, review the requested permissions and confirm. No server-side setup on your end.
Connect WhatsApp and TimelinesAI
Sign in to TimelinesAI and connect the WhatsApp accounts your team already uses by scanning a QR code.
Choose CRM logging and record rules
Choose how new messages are logged, how phone numbers are matched and what Bitrix24 should do when no CRM record matches.
Invite your team
Invite teammates, connect the WhatsApp accounts included in your TimelinesAI plan and verify each sender before rollout.
Two ways to connect WhatsApp to Bitrix24
Each serves different needs. Choose the one that fits your team.
Official WhatsApp Business API
Register a new business number and complete the provider's API setup and approval. Powerful for high-volume automation, but a longer onboarding and a separate number to manage.
TimelinesAI integration
Connect the WhatsApp numbers your team already uses by QR code. New WhatsApp activity can be logged in Bitrix24 while the shared inbox stays in TimelinesAI.
The only Bitrix24 WhatsApp integration your AI agents can talk to
Your AI can list chats, read conversation history, draft replies, label, assign and triage across the WhatsApp accounts connected to your TimelinesAI workspace.
Hi Maria! Here's the updated quote — let me know if the new pricing works and I'll get the contract over to you today.
Connect WhatsApp to Bitrix24 in minutes
Log WhatsApp activity in the CRM, send from Bitrix24 records and keep team collaboration in TimelinesAI.
Explore More WhatsApp Integrations
Build custom Bitrix24 workflows with the TimelinesAI API
Send WhatsApp messages, manage chats, handle file attachments, and receive real-time webhooks. Full REST + Partner API reference with code samples.
Need help? Live chat daily 11:00–24:00 (GMT+3) · support@timelines.ai · help.timelines.ai
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