Bitrix24 WhatsApp Integration
Your team using individual WhatsApp accounts? Track every conversation with automatic real-time sync into Bitrix24 Leads, Deals and Contacts.
- Connect your existing WhatsApp accounts to Bitrix24
- Real-time, two-way conversation sync into Leads, Deals & Contacts
- Auto-create Leads and Contacts from new chats
- Send WhatsApp straight from the Bitrix24 CRM
- Inbound routing into Bitrix24 Open Channels
- No-code setup from the Bitrix24 Marketplace
Free app on the Bitrix24 Marketplace
1,500+
Active Teams using TimelinesAI
4.6
Capterra · 116 reviews
Fast Setup
within minutes
10M+
Messages managed
What you get with Bitrix24
Everything that happens on WhatsApp shows up where your team already works — inside Bitrix24.
CRM timeline sync
Every WhatsApp message lands on the matched Lead, Deal or Contact as a clean activity card — the full thread, inbound and outbound, with timestamps.
Send from the CRM
Open the slider from any Bitrix24 contact or deal and send a WhatsApp message without switching tabs — including first-touch numbers not yet saved.
Automatic record creation
New inbound WhatsApp numbers become Contacts or Leads automatically, matched by phone with local-format support so existing records aren't duplicated.
Open Channels routing
Route inbound WhatsApp into Bitrix24 Open Channels so conversations land with the right queue, agent and workflow you already use for other channels.
Mass send from Bitrix24
Run bulk WhatsApp campaigns to a list of contacts, with personalization variables and delivery tracking — all from one place.
Always-online sync
Connected WhatsApp accounts keep syncing even when your phone is off, with full multi-device support — no gaps in your conversation history.
Watch WhatsApp sync to Bitrix24, live.
A step-by-step walkthrough of the entire setup — from connecting your WhatsApp number to live Bitrix24 automation.
Plans That Scale With Your Bitrix24 Team
All plans include a 10-day free trial with full access. No credit card required.
How it works
Get started in minutes with our no-code Bitrix24 WhatsApp integration.
Install from the Bitrix24 Marketplace
Add the app from the Marketplace in one click, review the requested permissions and confirm. No server-side setup on your end.
Connect WhatsApp and TimelinesAI
Sign in to TimelinesAI and connect the WhatsApp numbers your team already uses by scanning a QR code — setup takes about two minutes.
Choose synchronization settings
Pick which conversations sync and how Leads and Contacts are matched and created, so every chat lands on the right CRM record.
Invite your team
Each teammate connects their own WhatsApp number and keeps conversations attributed to them. TimelinesAI supports unlimited numbers.
Two ways to connect WhatsApp to Bitrix24
Each serves different needs. Choose the one that fits your team.
Official WhatsApp Business API
Register a new business number and complete the provider's API setup and approval. Powerful for high-volume automation, but a longer onboarding and a separate number to manage.
TimelinesAI integration
Connect the WhatsApp numbers your team already uses via a QR code in about two minutes, and start syncing conversations to Bitrix24 right away — with flat, per-seat pricing.
The only Bitrix24 WhatsApp integration your AI agents can talk to
Your AI can list chats, read conversation history, draft replies, label, assign, and triage — across every WhatsApp number connected to your Bitrix24 workspace.
Hi Maria! Here's the updated quote — let me know if the new pricing works and I'll get the contract over to you today.
Connect WhatsApp to Bitrix24 in minutes
Sync chats, manage deals and streamline your sales pipeline with our no-code WhatsApp integration for Bitrix24.
Explore More WhatsApp Integrations
Build custom Bitrix24 workflows with the TimelinesAI API
Send WhatsApp messages, manage chats, handle file attachments, and receive real-time webhooks. Full REST + Partner API reference with code samples.
Need help? Live chat daily 11:00–24:00 (GMT+3) · support@timelines.ai · help.timelines.ai
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