WhatsApp workflow actions and contact notes for GoHighLevel
Connect one GoHighLevel sub-account to a TimelinesAI workspace. Send text from GHL workflows and log new 1:1 WhatsApp messages as contact notes. The full shared inbox stays in TimelinesAI.
- Connect in minutes
- Use your existing numbers
- Workflow action + contact-note sync
Watch WhatsApp sync to GoHighLevel, live.
A step-by-step walkthrough of the entire setup — from connecting your WhatsApp number to messages syncing into a GoHighLevel sub-account.
What works in GoHighLevel—and what stays in TimelinesAI
Log new 1:1 WhatsApp activity on the contact
Inbound and outbound messages are written as contact notes with direction, original time, message text, attachment count, and a TimelinesAI thread URL when available.
- Inbound and outbound contact notes
- Direction and original timestamp
- Attachment count—not copied files
- TimelinesAI thread URL when available
Match contacts or upsert by phone
The integration normalizes the WhatsApp phone to E.164 and looks for an exact match. On a match miss, it sends a phone upsert to GHL with source TimelinesAI WhatsApp; GHL may return an existing contact under its deduplication rules.
- Exact normalized phone matching
- Phone upsert after a match miss
- Source set to TimelinesAI WhatsApp
- No opportunity, pipeline, tag, or custom-field updates
Send text from the GHL Workflow Builder
Use Send WhatsApp via TimelinesAI to send resolved text to the contact phone. Choose a listed sender account, verify it is online in TimelinesAI, and add an optional label. GHL—not the connector—must resolve merge or custom values.
- Text messages from GHL workflows
- Listed sender account—verify it is online
- Optional TimelinesAI label
- No connector-side merge interpolation
Plans That Scale With Your GoHighLevel Team
Per seat. Transparent.
10-day free trial on every plan. No credit card. Cancel anytime.
CRM Integration
Core GoHighLevel + WhatsApp sync
- ✓Contact notes with TimelinesAI thread URL
- ✓Exact match or GHL phone upsert
- ✓Inbound notes + outbound workflow text
- ✓Full shared inbox remains in TimelinesAI
CRM Integration Plus
Team collaboration on WhatsApp
- ✓Everything in CRM Integration
- ✓TimelinesAI shared team inbox
- ✓Assignments and internal notes in TimelinesAI
CRM Integration Pro
Automation and AI-powered workflows
- ✓Everything in CRM Integration Plus
- ✓TimelinesAI Workflow Builder
- ✓TimelinesAI MCP AI tools
10-day free trial · no credit card · Annual saves 20% across all tiers
Connect one GoHighLevel sub-account, then verify it
Use this summary for orientation. The full guide covers installation, inbound-note testing, workflow testing, and troubleshooting.
Install the Marketplace app
Install WhatsApp Integration by TimelinesAI in the target GoHighLevel sub-account.
Sign in to TimelinesAI
Connect a TimelinesAI workspace that already has at least one WhatsApp number connected.
Test an inbound message
Send one test message and confirm that it appears as a note on the matching contact.
Test one workflow action
Add Send WhatsApp via TimelinesAI to a test workflow, choose the sender, and verify the outbound note.
TimelinesAI vs other WhatsApp options for GoHighLevel
| TimelinesAI | Other tools | |
|---|---|---|
| Shared team inbox in TimelinesAI | Built for teams | Basic |
| Use your existing number | ✓ | ✓ |
| Multiple numbers per sub-account | ✓ | ~ |
| Connect AI agents (MCP) | Only TimelinesAI | ✗ |
| Predictable pricing | flat per seat | often per-message |
Two ways to run WhatsApp in GoHighLevel
Each fits a different team. Here’s the honest difference.
GoHighLevel’s native WhatsApp
One WhatsApp number per sub-account, with conversations sitting in a tab and messaging billed per message. Every extra desk or department means another sub-account.
TimelinesAI
Connect an existing WhatsApp number to TimelinesAI, link one GHL sub-account, log new 1:1 activity as contact notes, and send text from workflows. The shared inbox remains in TimelinesAI, not GHL Conversations.
Built for the way your team already sells on WhatsApp
Real estate & property
Give sales, lettings and maintenance each their own WhatsApp number — all in one shared inbox, so no lead slips between agents.
Medical (dental & clinics)
Front desk and practitioners answer bookings and reminders from one shared inbox, so no patient message goes unanswered.
Legal & law firms
Handle intake and case updates as a team from one inbox, with every client conversation kept on record.
Connect AI tools to the TimelinesAI WhatsApp workspace linked to GoHighLevel
Use TimelinesAI MCP to let an AI agent search conversations, draft replies, summarize chats, and trigger follow-ups across connected WhatsApp numbers. MCP runs through TimelinesAI; it does not turn GoHighLevel Conversations into the WhatsApp inbox.
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GoHighLevel guides
Plan, connect, and scale with verified guides
Use each guide for one decision: setup, cost, agency rollout, or workflow automation.
How to connect WhatsApp to GoHighLevel
Install the app, verify inbound notes, test a workflow, and fix common setup problems.
Read guideGoHighLevel WhatsApp pricing
Compare native message charges with TimelinesAI seat pricing and real cost scenarios.
Read guideWhatsApp for agencies and sub-accounts
Plan separate client connection boundaries, sender tests, permissions, and rollout controls.
Read guideReady to automate WhatsApp from a GHL workflow?
Use five tested workflow recipes with triggers, safeguards, and failure checks.
By using this integration you agree to our End User License Agreement.
Read the EULA →Bring your team’s WhatsApp into GoHighLevel today
Free app on the GoHighLevel Marketplace