Gallabox has emerged as a popular conversational commerce platform for businesses looking to manage WhatsApp communication at scale. By providing an easy-to-use dashboard for managing multi-channel customer interactions over WhatsApp, Gallabox saves time and resources for SMBs.

However, as businesses grow and require more complex functionality, the limitations of Gallabox start becoming apparent. The pricing structure might also not suit high volume usage. This leads many SMBs to evaluate alternatives tailored better to their needs.

In this blog post, we discuss the top Gallabox alternatives available to take your WhatsApp business messaging to the next level:

1. Timelines:


Timelines offers a full-featured WhatsApp Business API management platform tailored to enterprise needs. With its team inbox for shared access, CSAT analytics, multi-level organizational access controls and more — Timelines delivers robust capabilities to scale WhatsApp messaging.

Integrations with CRM, Helpdesk, Payment and other Customer Service software ensures Timelines aligns seamlessly with your existing toolchain. Add AI capabilities like chatbots and intent analyzer — and Timelines provides a complete solution for high-volume WhatsApp communication.

Key Capabilities:

  • Team Inbox & Collaboration Tools: This feature facilitates efficient team collaboration by allowing multiple team members to access and manage customer communications from a unified inbox, enhancing response times and service quality.
  • Custom Reporting Dashboards: Timelines provides customizable dashboards for detailed reporting, enabling businesses to track key metrics and gain valuable insights into customer interactions and service performance.
  • Native Payment Integration: The platform offers seamless integration with various payment systems, allowing businesses to handle transactions directly within the communication platform, thereby streamlining the customer experience.
  • Powerful Automation Engine: Timelines features an advanced automation engine that can handle routine tasks and queries, reducing the workload on customer service teams and improving efficiency.
  • NLU (Natural Language Understanding) Analytics for Conversation Data: This capability allows for the analysis of conversation data to understand customer intent and sentiment, providing valuable insights that can be used to improve communication strategies and customer engagement.
  • Enterprise-Grade Compliance & Security: Ensuring data security and compliance with industry standards, Timelines provides a secure platform for handling sensitive customer information, thus maintaining trust and integrity in customer interactions.

2. DelightChat: Omnichannel Helpdesk + WhatsApp Marketing Software


DelightChat is a versatile helpdesk and WhatsApp marketing tool tailored for small and medium-sized businesses. It simplifies customer service, offering a conversation-centered design that allows you to efficiently handle your store’s support and solve customer issues all on one screen.

Key Capabilities:

  • Omnichannel Support: Manage customer interactions across multiple channels, including WhatsApp, from a single platform.
  • WhatsApp Marketing Tools: Leverage WhatsApp for marketing campaigns, allowing for direct and effective customer engagement.
  • Conversation-First Design: Prioritize and streamline customer conversations for quicker response and resolution times.
  • Centralized Support Management: Handle all customer support queries from one screen, enhancing efficiency and organization.
  • Customizable to Business Needs: Adapt the platform to fit the specific requirements of small and medium-sized enterprises.
  • Seamless Integration with E-commerce Platforms: Easily integrate with various online store systems to enhance customer support related to e-commerce.
  • Automated Workflows: Automate routine tasks and responses to improve support team productivity.
  • Data Analytics and Reporting: Gain insights into customer interactions and support performance to continually improve service quality.

3. Twilio: The Communication API Expert


Twilio is a robust platform that offers a suite of communication APIs for messaging, voice, and video. It stands out among AISensy alternatives for its flexibility and scalability. Twilio is ideal for businesses looking to customize their communication solutions. A study by Gartner revealed that Twilio helped businesses improve customer engagement by up to 50%.

Key Capabilities:

  • Diverse Communication APIs: Twilio provides APIs for messaging, voice, and video communication, allowing businesses to build comprehensive communication solutions tailored to their needs.
  • Flexibility and Customization: The platform stands out for its high degree of flexibility, enabling businesses to customize their communication tools and workflows to fit specific requirements.
  • Scalability: Twilio is designed to scale with the growth of a business, handling increased volumes of communications without compromising on performance.
  • Enhanced Customer Engagement: According to a Gartner study, Twilio has been shown to improve customer engagement by up to 50%, demonstrating its effectiveness in enhancing interactions between businesses and their clients.
  • Global Reach: Twilio’s infrastructure supports global communications, making it suitable for businesses operating in multiple countries or looking to expand internationally.
  • Reliable and Secure: Known for its reliability, Twilio ensures secure communications with robust security protocols and compliance standards.
  • Developer-Friendly: With comprehensive documentation and developer resources, Twilio is accessible to developers, allowing for easy integration and quick deployment of communication solutions.
  • Analytics and Reporting: Twilio provides detailed analytics and reporting features, giving businesses insights into communication patterns, effectiveness, and areas for improvement.

4. Wati:


Wati provides a conversational AI assistant that you can integrate into marketing, sales and support workflows over WhatsApp. Using features like live chat handovers, lead capturing forms and the ability to share files — Wati enables streamlining customer engagement at scale.

With Wati, you don’t need dedicated customer support staff responding to basic queries on WhatsApp. Customized chatbots with NLP capabilities handle many frequent conversations automatically while routing others to relevant departments. This optimizes efficiency allowing faster responses at lower costs.

Key Capabilities:

  • Conversational AI chatbot builder
  • Lead capturing capabilities
  • Live chat handovers to agents
  • Workflow automation engine
  • Tools to track user behaviors
  • Seamless integration with business systems

5. Chatdesk:


Chatdesk facilitates multichannel customer communication powered by conversational AI. With capabilities like sentiment analysis, intent recognition and automated messages — Chatdesk helps qualify leads and resolve customer queries faster over WhatsApp.

Using Chatdesk tools like the campaign builder, quick replies manager and conversation analytics — streamlining high-volume WhatsApp communication becomes easier. With the ability to integrate external CRM data as well, Chatdesk empowers creating personalized messaging workflows.

Key Capabilities:

  • Sentiment analysis & intent recognition
  • Visual conversation builder
  • Personalized messaging via merge tags
  • Automated campaigns for lead nurturing
  • Real-time analytics dashboard
  • CRM data integration for customizing journeys

There you have it — 5 capable Gallabox alternatives to help scale your business messaging over WhatsApp channels more efficiently. Evaluating options across dimensions like features, pricing, ease of use and integrations will help you determine the right platform fitting your unique needs.

If CRM and Helpdesk integrations along with AI capabilities are crucial — Timelines checks all boxes to provide an enterprise-grade communication platform optimized for customer convenience.

With robust analytics, multi-level access controls and high-volume messaging tools — Timelines simplifies complex communication workflows. Sign up for a trial today to experience the future of conversational business messaging!


  • TimelinesAI for comprehensive WhatsApp management.
  • Explore software alternatives to find the best fit for your business.
  • Enhance productivity and collaboration with the right business tools.
  • AISensy alternatives like TimelinesAI offer innovative solutions for modern communication challenges.

Choose wisely, choose TimelinesAI for your business communication needs!

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TimelinesAI helps businesses with multiple individual numbers gain 360° visibility & boost performance on WhatsApp.


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