This notice describes how we collect and processes users’ data through the TimelinesAI website and platform (“Platform”). TimelinesAI is a product of Initech Software Services Ltd, doing business as Initech (“Initech”, “we”, “us”, or “our”).
We are committed to safeguarding the privacy of our users. We are not going to misuse your data.
Registered address: Tuval 15, Ramat Gan, 5252230, Israel
Contact email address: contact@timelines.ai
Please note, that this privacy notice covers our processing activities as a data controller, namely those relating to your account, information collected through the website, and our marketing activities.
Demo registration
Before registering an account, you can book a free demonstration of how the platform works. To perform registration, we will ask you to provide your first name, last name, company name, email address, and phone number.
We will use this information to choose and provide you with the most appropriate type of demonstration and to follow you up with the subscription plans available on the platform.
Among the types of Personal Data that this Website and Application collects, by itself or through third parties, there are: Cookies, Usage Data, Authorization Data, Payment Details and email address.
Account and profile set up
If you want to use platform functionality, you will have to register an account. We will ask you for your first and last name, email address, an account password, country and address, and company affiliation.
To be able to use the platform for the automation of your WhatsApp activities, you will have to connect your WhatsApp account by scanning QR code.
We will store your account data, including the categories from the below sections (platform functionality, payments, and technical support) for as long as you have the account with us. If you cancel your subscription, we will delete your information 3 months after termination.
Platform functionality
Via the platform, you will be able to perform different actions to manage and automate your communication activities on WhatsApp. We will store and process the following categories of information:
Payments
You will be to pay for your subscription through the subscription settings menu in your account. Payment will be automatically charged until you cancel your subscription
Technical support
You may leave a request for support via the chat widget on the website. We use this information to provide you with the help you might need, fix and improve the platform, and analyze our efficiency in marketing and product efforts.
We use the following third-party software providers:
The providers listed above process personal data based on our instructions only.
Analytics
When using the analytics services, we collect details of the use of the platform, including, but not limited to traffic data, location data, length visit, and other communication data.
The following services enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Non-personally identifiable information is collected and processed, among other services, by Google Analytics in an anonymized and aggregated way to improve our app’s usability and for marketing purposes. Google Analytics is a web analytics service that tracks and reports user traffic on apps and websites. Google Analytics uses the data collected to track and monitor the use of the platform. This data may also be shared with other Google services.
Facebook Manager is a web analysis and advertising service provided by Facebook, Inc (“Facebook”). Based on viewed web pages, visitors are retargeted with tailored ads on these platforms.
Amplitude is a cloud-based product-analytics platform that helps customers build better products. We process the anonymized data that enables us to understand the frequency of use of a specific functionality of the Application.
Payment providers
To process payments that you make via the platform, we use third-party payment processors. Please note that we do not receive your payment details from them, but only payment confirmations and details of the transactions you perform. Payment processors are independent controllers over your payment information which includes your payment card data.
To learn more about how those third-party payment processors process your payment details, please visit their websites or contact them directly.
Other disclosures
In addition to the disclosures for the purposes identified before, we may disclose information about you:
Except as provided in this privacy notice, we will not sell, share or rent your information to third parties.
You may exercise GDPR rights regarding your personal data. In particular, you have the right to:
If we process your information for our legitimate interests (e.g., for direct marketing emails or for our marketing research purposes), you can object against it. Let us know what you object against and we will consider your request. If there are no compelling interests for us to refuse to perform your request, we will stop the processing for such purposes. If we believe our compelling interests outweigh your right to privacy, we will clarify this to you.
You have the right to know what personal data we process. As such you can obtain the disclosure of the data involved in the processing and you can obtain a copy of the information undergoing processing.
If you find that we process inaccurate or out-of-date information, you can verify the accuracy of your information and/or ask for it to be updated or corrected;
When you contest the accuracy of your information, believe we process it unlawfully or want to object against the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent. In this case, we will stop processing your data (other than storing it) until we are able to provide you with evidence of its lawful processing;
If we are not under the obligation to keep the data for legal compliance and your data is not needed in the scope of an active contract or claim, we will remove your information upon your request.
We will take all necessary measures to protect your information from unauthorised or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
Immediate access to the data is only allowed to our authorized employees involved in maintaining the application. Such employees keep strict confidentiality and prevent unauthorised third-party access to personal information.
Our platform uses cookies to enhance and personalize your user experience. Cookies are small text files placed on your device by our website. They are widely used to make websites work more efficiently, as well as to provide information to the site’s owners.
The cookies we use are essential for the functioning of our platform. They enable you to navigate around the site and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
We use the following types of cookies:
Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functionality Cookies: These are used to recognize you when you return to our website, enabling us to personalize our content for you.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
By using our platform, you consent to our use of cookies as described in this policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or not use our site. However, disabling cookies might affect the functionality of the site and your user experience.
We may update this privacy notice from time-to-time by posting a new version on our website. We advise you to check this page occasionally to ensure you are happy with any changes. However, we will endeavor to provide you with an announcement about any significant changes.
Last revised: January, 2024