Discover Zendesk WhatsApp Integration, a powerful tool to enhance your customer support capabilities. With this integration, you’ll automatically receive WhatsApp messages the moment a new ticket is added to Zendesk. This real-time communication ensures your support team is always ready to provide quick and efficient assistance, improving customer satisfaction.
1. Under “Choose A Trigger”, Click On The “When This Happens…” Dropdown Button
2. Type “New Ticket”
3. Click on New Ticket
4. Under “Choose an Action”, click on the “automatically do this” dropdown button
5. Type “Send message to new chat”
6. Click on Send Message to New Chat
7. Click on Connect My Apps
8. Click on Open New Ticket in Zendesk
9. Click on Sign in
10. A new window will open allowing you to enter your Zendesk Account, Agent Email, and API Token
11. Click on Open Send Message to New Chat in TimelinesAI
12. Click on Sign in
13. A new window will open allowing you to enter your Token
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