Send automated WhatsApp messages when a new user is added to Zendesk

Explore Zendesk WhatsApp Integration, a valuable tool for improving your team’s collaboration and onboarding processes. With this integration, you can receive automated WhatsApp messages the moment a new user is added to Zendesk, making sure your team is informed and ready to welcome new members with ease. Streamline your workflow and boost team productivity with this dynamic connection.


1. Under “Choose A Trigger”, Click On The “When This Happens…” Dropdown Button

Connecting Zendesk with WhatsApp

2. Type “New user”

Zendesk WhatsApp integration

3. Click on New User

Click on New User

4. Under “Choose an Action”, click on the “automatically do this” dropdown button

Zendesk and WhatsApp integration

5. Type “Send message to new chat”

Type "Send message to new chat"

6. Click on Send Message to New Chat

Click on Send Message to New Chat

7. Click on Connect My Apps

How to integrate Zendesk and WhatsApp

8. Click on New User in Zendesk

Click on New User in Zendesk

9. Click on Sign in

WhatsApp and Zendesk integration

10. A new window will open allowing you to enter your Zendesk Account, Agent Email, and API Token

Zendesk and WhatsApp integration

11. Click on Send Message to New Chat in TimelinesAI

WhatsApp Zendesk integration

12. Click on Sign in

Click on Sign in

13. A new window will open allowing you to enter your Token

Connecting Zendesk with WhatsApp

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