WhatsApp and Zapier automation #2: Send a WhatsApp message when new Deal stage is changed in Pipedrive

Step 1: Create a new Zap

For illustration purposes, we’ll be creating a Zap where automated messages are sent on WhatsApp after a new Deal is created on Pipedrive. However, you may change the triggers and actions, available within their respective drop-down menus on Zapier, depending on your needs.

Log into Zapier and then, create a Zap by adding the information required in the respective fields, like this:

Step 2: Connecting TimelinesAI account

After step 1 is done, Zapier will ask you for your TimelinesAI account. This will require you to go to TimelinesAI and then, click on “Integrations“; click on “Zapier Integration“, where you’ll need to click on “Generate new token“:

Make sure to click on that token, so it can be copied to your clipboard.

You’ll then go back to Zapier and continue the process by pasting that token into this text box:

This will allow Zapier to load your WhatsApp account – make sure to select your account there and then, click on “Next”.

Step 3: customize your WhatsApp message

Zapier will ask you for information about the message. The information that you’ll enter here are variables that will be preloaded from your Pipedrive account, as you can see here:

When you click on the “Phone number” field, Zapier will provide you with variables, which will have an example beside them. Since this field requires a “Phone Number” variable, then you’ll want to select its corresponding variable, like “Person Id Phone“.

The “Message text” is where you’ll write the message that you want to send to people. As you can see, we added a variable; “Person Name“, to call out the name of the contact in our automated message (you may add more variables, depending on your intended message). Once you are done with the fields above, you may proceed by clicking on “Next”.

Step 4: Testing your WhatsApp & Zapier Automation

Once you click on “Send test”, Zapier will send an automated message that will be visible on TimelinesAI:

After you have confirmed that the message was sent, you may go back to Zapier and proceed to the last step, by clicking on “Next”. This will take you to a section where you can double-check the details you just entered here and then, you may turn this Zap on.

And that’s how you create a Zap to send automated messages to your contacts after a New Deal (or any other event) is created on Pipedrive. You’ll be able to review this on Zapier by clicking on “Zaps“:

Step 5: Check out other ready-to-use WhatsApp and Zapier Automations

Polina Shifrina