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Work the inbox · 2 of 2

What needs me today

Start every morning with a two-minute briefing instead of scrolling the whole inbox. Ask once, and your assistant tells you who's waiting, for how long, and what nobody has picked up.

You'll learn to
  • Group unread chats by the teammate responsible
  • Spot customers who've waited too long
  • Build a one-screen morning briefing
⏱ 5 minRead-only
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Find who's waiting

Everything here only reads your inbox. Nothing is changed or sent, so ask away. Not connected yet? Start with “Connect in five minutes”.

The assistant filters by read status, owner and time, the same filters you'd click through in TimelinesAI, only faster and in plain English.

Think of each question as a filter you describe instead of clicking: unread, open, older than two days, no owner. The more precisely you describe it, the better the list, and adding "don't change anything" keeps triage safe while you learn.

Why it matters

Slow replies are one of the most common reasons WhatsApp leads go cold. Customers expect a chat-speed answer, and a message left overnight can mean a lost sale. Spotting who's waiting first thing turns the inbox from a pile into a to-do list.

  1. 1

    See what's unread, grouped by the teammate responsible.

    Prompt
    List my unread open WhatsApp chats, grouped by the teammate responsible for each. Don't open or change anything.
  2. 2

    Surface the customers who've been waiting too long.

    Prompt
    Which open chats have a customer message older than two business days with no reply from us? Oldest first.
  3. 3

    Catch the chats that arrived overnight with no owner.

    Prompt
    Show chats that arrived since 7pm yesterday and have no one assigned.

Build your morning briefing

Now roll it all into one answer you can read before your first call.

Save the final prompt somewhere handy. You'll reuse it every morning.

A good briefing is short and ranked, with the most urgent items first. Telling the assistant the shape you want, such as one screen or headline first, matters as much as telling it what to look for.

Why it matters

Many managers spend the start of the day working out what happened overnight. A briefing hands you that picture in one read, so the time goes into answering customers instead of scrolling.

  1. 1

    Ask for the briefing.

    Prompt
    Give me a morning briefing: unread by teammate, anything waiting more than two business days, and unassigned chats from overnight. Keep it to one screen.
  2. 2

    Narrow it to what you own.

    Prompt
    Same briefing, but only for the sales number.
  3. 3

    Spot the busiest line.

    Prompt
    Which of my WhatsApp numbers has the most unread chats right now?

    Every chat in the answer comes with its ID. Keep one handy: you can ask the assistant to open that conversation and dig into it.