One workspace for every WhatsApp setup

Bans are issued by Meta, not by TimelinesAI. WhatsApp's automated anti-spam systems react to messaging patterns on QR-connected numbers: sudden bursts of messages, outreach to people who never replied, recipient reports. That risk exists with or without TimelinesAI. If you message at volume, the official WhatsApp Business API is the path Meta built for it.

The official API is not immunity - Meta enforces its messaging policies and quality rating there too. The difference is predictability: on WABA you work within published rules (approved templates, opt-in messaging, quality score) instead of pattern-detection heuristics. Numbers that follow the rules operate at volumes QR connections cannot sustain.

Your WhatsApp Business App keeps working on your phone, and the same number is also connected to the official WhatsApp Business API in TimelinesAI. The app and the API operate side by side. It applies to eligible Business App numbers - Meta decides eligibility per number during setup.

Existing 1:1 history stays in the app on your phone. TimelinesAI mirrors new supported messages after activation. Coexistence does not import historical messages.

Your TimelinesAI workspace, team setup and CRM integrations stay in place - what changes is how the number is connected. If you use the Public API or webhooks, tell us during onboarding: we verify your flows on the WABA connection before you switch.

The WABA connection is part of your TimelinesAI plan - no separate platform fee. Meta charges its own per-message fees for template messages, billed by Meta and depending on country and message category. Replies within the 24-hour customer service window do not require templates. We walk through your expected volumes on the call.

After a customer writes to you, you can reply freely for 24 hours. To start a conversation or reply after the window closes, you send a Meta-approved template message. Templates are reviewed by Meta and grouped into categories with different pricing.

No - the WhatsApp Business API does not support group chats. With Coexistence, groups keep living in the app on your phone; they are not mirrored to TimelinesAI. If groups are core to your workflow, tell us - we will help split the work between connection paths.

Meta decides eligibility per number during Embedded Signup. The number must be active in the WhatsApp Business App (not a personal number, not already on Cloud API), and country availability is checked for the specific number. We verify eligibility with you before setup.

Connection runs through Meta Embedded Signup on a guided call with our team; there is no promised setup time, since Meta's checks can add steps. Coexistence can be disconnected - the app on your phone keeps working with your chats. We review the implications for your workspace before any switch.