Looking for the best WhatsApp CRM integration tool? Here’s a quick comparison of TimelinesAI and Gallabox, two popular platforms for businesses:
- TimelinesAI is ideal for larger businesses needing advanced CRM integration, multiple WhatsApp account management, and detailed analytics. Pricing is user-based, starting at $10/month per seat.
- Gallabox caters to small to medium-sized businesses with a simple interface, basic automation, and volume-based pricing starting at $23/month.
Key Differences:
- Integration: TimelinesAI connects with CRMs like Salesforce, HubSpot, and Zoho, while Gallabox focuses on WhatsApp Business API.
- Features: TimelinesAI offers advanced automation and analytics, while Gallabox provides basic chatbots and drip campaigns.
- Pricing: TimelinesAI uses flat-rate user pricing; Gallabox scales with message volume, which may increase costs for high usage.
Bottom Line: Choose TimelinesAI for scalability and complex needs. Opt for Gallabox if simplicity and affordability are your priorities.
Quick Comparison Table:
| Feature | TimelinesAI | Gallabox |
|---|---|---|
| Target Audience | Larger businesses | Small to medium-sized businesses |
| CRM Integration | Advanced (Salesforce, HubSpot, Zoho, etc.) | Basic (WhatsApp Business API focus) |
| Automation | Advanced workflows, ChatGPT integration | Basic chatbots, drip campaigns |
| Pricing | $10-$60/month per seat | Starts at $23/month, volume-based |
| Analytics | Detailed dashboards | Standard reports |
Pro Tip: Try the free trials to see which platform aligns best with your business needs.
TimelinesAI: Features and Benefits
TimelinesAI is a platform designed to simplify WhatsApp CRM integration, helping businesses streamline their messaging operations. Trusted by over 2,500 brands across 34 countries and holding a 4.3 out of 5 rating on Capterra from 44 reviews, it’s a proven tool for businesses of all sizes.
Main Features of TimelinesAI
TimelinesAI connects seamlessly with popular CRMs like Pipedrive, HubSpot, monday.com, Zoho, and Salesforce – no coding required. This allows businesses to keep their existing workflows while adding WhatsApp functionality without the hassle of technical setup.
The unified inbox feature makes managing multiple WhatsApp accounts easy. Businesses can link personal or business WhatsApp accounts with a quick QR code scan, consolidating communication and eliminating gaps.
For teams, TimelinesAI offers tools like chat assignment, internal notes, and advanced filters. These features are especially useful for businesses operating across time zones or handling large customer service teams. Integrations with Zapier, Make.com, APIs, and webhooks, alongside ChatGPT for instant replies and conversation summaries, ensure quick responses – even when team members aren’t available.
Detailed analytics dashboards provide insights into key metrics like response times, conversation volumes, and team performance. These reports help businesses fine-tune their communication strategies and assess the impact of their WhatsApp efforts.
Mass messaging tools with personalization options allow companies to launch targeted campaigns while staying compliant with WhatsApp policies. Flexible pricing plans make it accessible for businesses of all sizes.
Pricing Plans for Businesses
TimelinesAI offers tiered pricing to suit different needs, with every plan including a 10-day free trial. Annual billing options provide up to 20% savings compared to monthly payments.
- Automation plan: $10 per seat monthly (or $8 per seat annually). Best for businesses focused on automation workflows via Zapier, Make, APIs, and webhooks.
- CRM Integration plan: $25 per seat monthly (or $20 per seat annually). Includes CRM integrations, messaging automation, ChatGPT summaries, and basic mass messaging tools.
- Shared Inbox plan: $40 per seat monthly (or $32 per seat annually). Perfect for teams needing shared inboxes, team chats, advanced contact views, chat assignments, detailed analytics, and bulk reply campaigns.
- Mass Messaging & Automation plan: $60 per seat monthly (or $48 per seat annually). Designed for businesses managing high-volume messaging with advanced automation and flexible sending limits.
Custom Business plans are available for enterprise clients, offering features like unlimited WhatsApp numbers, premium support, and dedicated account management.
“The pricing was very reasonable for the level of service provided – great value for money.” – Cara H., CEO and Founder
How Businesses Use TimelinesAI
TimelinesAI isn’t just about features – it’s about solving real business challenges. The companies use it to boost efficiency by creating isolated teams within a single workspace, allowing different departments like sales, customer service, and support to manage WhatsApp communications while maintaining overall visibility.
The platform syncs WhatsApp conversations with CRM records, ensuring complete sales visibility and preventing data from being scattered across tools.
Automated workflows handle up to 80% of routine customer inquiries, such as order updates or appointment scheduling. This reduces costs while improving service quality.
Personalized messaging campaigns are another standout feature, enabling businesses to send tailored promotions, reminders, and follow-up messages while maintaining the personal connection WhatsApp users expect.
Companies using TimelinesAI report a 25% boost in customer satisfaction, thanks to faster response times and consistent communication. The combination of instant ChatGPT responses and smooth handoffs to human agents ensures a seamless customer experience, keeping every interaction efficient and aligned with CRM goals.
Gallabox: Features and Benefits
Gallabox is a platform designed to help businesses leverage the WhatsApp Business API for seamless customer communication. Trusted by over 10,000 businesses across 45 countries, it has earned a strong reputation as a reliable tool for enhancing customer engagement. With an overall rating of 4.5 out of 5, users particularly commend its user-friendly interface (5.0/5) and robust functionality (4.5/5). These strengths form the backbone of a feature-rich platform aimed at simplifying business messaging.
Main Features of Gallabox
Gallabox combines WhatsApp Business APIs with a shared inbox, allowing teams to collaborate efficiently while communicating with customers across more than 180 countries.
Key features include:
- A no-code chatbot builder to automate responses, qualify leads, and guide customers through their journey.
- Drip campaigns for sending timely, personalized updates and reminders based on customer behavior.
- Tools to track delivery and read receipts, ensuring businesses can measure engagement effectively.
The platform also offers advanced analytics, over 30 integrations, 500+ message templates, and targeted contact segmentation. These capabilities, combined with flexible pricing options, make it a practical choice for businesses.
Pricing Plans for Businesses
Gallabox offers tiered pricing to cater to different business sizes and needs.
The Starter plan, priced at $23.00 per month, supports up to three users. It includes features such as:
- Broadcast messaging and auto-response setup
- Access to 30+ integrations
- Contact segmentation
- A shared team inbox
- Over 500 pre-designed WhatsApp message templates
Users rate the platform’s value for money at 4.0/5, reflecting its balance of features and affordability.
How Businesses Use Gallabox
Gallabox is widely used by businesses to improve customer engagement and streamline operations. Its tools enable companies to automate tasks across the entire customer journey, from initial outreach to personalized service delivery.
Here are some real-world success stories:
- Pickyourtrail, a travel company, used Gallabox’s broadcast feature to share tailored travel deals and destination updates, leading to a 77% increase in lead generation, 70% business growth, and 40% higher team productivity.
- Qatar Insurance Company reported a 31% boost in employee productivity, 102% growth in lead generation, and a 2X improvement in CSAT (Customer Satisfaction) rates.
- Dubai Housekeeping streamlined client communication, achieving 25% higher team productivity, 47% improved CSAT ratings, and 31% business growth through WhatsApp interactions.
- Footprint Real Estate utilized sequencing, bots, and Click-to-WhatsApp tools, resulting in 150% growth in first-time customer conversions, a 100% increase in lead generation, and a 100% expansion in their customer base.
“The shift to B2C messaging is undeniable, but most businesses lack the tools to capitalize on it.”
- Karthik Jagannathan, CEO and co-founder of Gallabox
While users have noted challenges with initial setup and some limitations in analytics, customer support has been rated at 4.3/5.
Gallabox stands out for its ability to help businesses automate repetitive tasks while maintaining a personal touch in customer interactions. This makes it an excellent choice for companies aiming to scale their WhatsApp communication efforts without significantly increasing their workforce.
Feature Comparison Table
When comparing TimelinesAI and Gallabox for WhatsApp CRM integration, it’s important to understand how their features align with the needs of businesses. Here’s a breakdown of their capabilities:
| Feature Category | TimelinesAI | Gallabox |
|---|---|---|
| Conversation Management | Shared team inbox with customizable SLAs, labels, smart assignment, and detailed analytics. | Unified inbox for assigning, categorizing, and responding to messages. |
| Customer Communication | Intelligent chatbots with natural language understanding and omnichannel engagement. | Basic chatbots with saved response templates for quick replies. |
| Marketing Automation | Advanced tools for personalized, automated campaigns with predictive intelligence. | Scheduling broadcasts and basic remarketing integrations. |
| Analytics & Reporting | Comprehensive analytics suite with custom dashboards for campaign, conversation, and operational metrics. | Standard reports on response times and message volumes. |
| Customization | Extensive customization options for conversation flows, dashboards, and access controls, with open API support. | Basic customization for templates and simple data reports. |
| Pricing Structure | User-based pricing model ranging from $10 to $60/month per seat, depending on users and profiles. | Pricing scales with customer count and message volume, which can become less predictable for high usage. |
| Target Market | Tailored for larger brands with complex organizational needs. | Designed for small to medium-sized businesses. |
| Security & Compliance | Enterprise-grade security and access controls. | Standard security measures suitable for smaller businesses. |
| Scaling Capacity | Built to handle very high message volumes with enterprise-grade infrastructure. | Volume-based pricing may lead to higher costs as usage grows. |
This comparison highlights how each platform caters to distinct business needs. TimelinesAI is built for enterprises, offering advanced customization, robust analytics, and predictable pricing. Gallabox, on the other hand, focuses on simplicity, making it a practical choice for small to medium-sized businesses.
A closer look at pricing reveals key differences: TimelinesAI charges based on the number of users and WhatsApp profiles, offering transparency and predictability. Gallabox uses a volume-based model, which can lead to fluctuating costs for businesses handling large message volumes.
Integration capabilities also set these platforms apart. TimelinesAI supports deeper CRM synchronization, making it ideal for managing multiple WhatsApp numbers within a single workspace. Gallabox, while effective for multi-channel conversations, provides less advanced tools for organizing and scaling operations.
Ultimately, the choice between these platforms depends on the scale and complexity of your business needs./banner/inline/?id=sbb-itb-fcadb62
How Each Platform Works for Businesses
Take a closer look at how TimelinesAI and Gallabox cater to companies by integrating with popular CRMs, adhering to local formatting standards, and ensuring compliance with regulations. Each platform brings its own strengths to the table, tailored to meet the needs of businesses operating in the United States.
Integration with CRMs
TimelinesAI seamlessly connects with widely used CRMs, such as Salesforce, HubSpot, Pipedrive, Zoho, and monday.com. It automatically syncs WhatsApp chats from multiple accounts into these systems, ensuring a smooth workflow. Beyond native integrations, TimelinesAI connects to over 1,000 apps via Zapier and offers a Chrome extension that lets users send WhatsApp messages directly from any CRM or Applicant Tracking System. This setup is ideal for businesses juggling multiple WhatsApp accounts, as it provides complete visibility and helps streamline operations.
“TimelinesAI helps businesses with multiple individual WhatsApp accounts gain 360° visibility & boost performance”
- TimelinesAI
Gallabox, on the other hand, focuses on integrating WhatsApp Business APIs into a shared multi-agent inbox. It also connects with Microsoft Dynamics 365 through Zapier, making it a solid choice for companies that rely heavily on the WhatsApp Business API. A verified user praised Gallabox as an intuitive WhatsApp automation tool with strong integration and chatbot automation features.
Both platforms ensure smooth integration with CRMs commonly used by businesses, catering to different operational needs.
Strengths and Limitations
Knowing the pros and cons of each platform can help businesses make smarter decisions when considering WhatsApp CRM integration.
Strengths
TimelinesAI stands out with its robust CRM integration capabilities, designed for businesses handling complex WhatsApp operations. It works seamlessly with top CRMs like Pipedrive, HubSpot, monday.com, Zoho, and Salesforce. Plus, its native Zapier integration opens the door to countless other apps. Users consistently praise its functionality and value.
One of its most notable features is the shared inbox, which allows multiple WhatsApp accounts to collaborate effortlessly. Teams can access conversations in real time, improving coordination. Additionally, its enterprise-grade infrastructure supports advanced automation and customization, making it a strong choice for companies looking to scale their WhatsApp usage.
Gallabox, on the other hand, prioritizes simplicity and user-friendly design. It offers essential WhatsApp messaging tools through an interface that’s perfect for small to medium-sized businesses. User feedback is overwhelmingly positive, with a 4.5/5 rating on GetApp and top marks for automated responses (5.0/5) and live chat functionality (4.5/5).
While both platforms have their strengths, businesses should also weigh their limitations before making a decision.
Limitations
For TimelinesAI, some users have noted connectivity issues, such as occasional account disconnections. While recent updates have addressed many of these concerns, they remain a consideration. Its extensive feature set, while powerful, can be intimidating for new users and may require extra time to master. Some also find the interface less visually appealing.
Reporting is another area where TimelinesAI could improve. As Pablo R., a Sales Ops Manager, shared:
“There is no way, so far, to know how many individual message are sent and how long does the customer take to answer to our agents. The report part is missing here.”
Other challenges include limited mass messaging on the starter plan (capped at 50 messages per month) and the need to export contacts manually from the CRM. Workflow automation can also be tricky, especially when setting up triggers based on WhatsApp messages in HubSpot, which has occasionally led to system crashes. Additionally, the absence of automatic chat assignment means teams must manually allocate incoming messages.
For Gallabox, its simplicity can become a drawback as business needs grow. The platform may struggle to support advanced automation or deeper CRM integrations. Its pricing model, based on the number of customers and message volume, might not align with every business’s budget or operational strategy.
Ultimately, the choice between these platforms comes down to trade-offs between simplicity and advanced features. The right fit depends on a company’s size, technical needs, and future growth plans.
Choosing the Right Tool
When it comes to picking the right tool for your business, it all boils down to your specific needs. The choice between TimelinesAI and Gallabox largely depends on factors like your business size, the volume of messages you handle, and your plans for growth. Both platforms cater to distinct requirements within the market.
For small to medium-sized businesses, Gallabox offers a simple and easy-to-use messaging solution that requires little to no training. However, as your business grows and operations become more complex, its limited feature set might start to feel restrictive. On the other hand, TimelinesAI is better suited for larger enterprises, thanks to its scalable infrastructure and flat-rate pricing that supports expanding teams.
Message volume is another important consideration. Gallabox’s conversation-based pricing could get expensive if you’re dealing with a high volume of messages. In contrast, TimelinesAI’s flat-rate pricing per user is often more budget-friendly for businesses managing thousands of messages each month.
Integration capabilities also play a key role in the decision. If your team relies on multiple CRMs or needs advanced customization, TimelinesAI stands out with its native integrations for tools like Pipedrive, HubSpot, and Salesforce. Its open API further enhances workflow management and ensures the platform can grow with your business.
You’ll also want to think about your team’s technical expertise. If you’re looking for a quick and easy setup, Gallabox is a great option for teams that need fast results without diving into complex configurations. Meanwhile, TimelinesAI offers more advanced features that require a bit more setup but provide greater flexibility in the long run.
Take the time to evaluate your message volume, team size, and integration needs. Most importantly, try out free trials to see which platform aligns best with your business goals.
FAQs
What should I consider when selecting TimelinesAI or Gallabox for WhatsApp CRM integration?
When choosing between TimelinesAI and Gallabox for integrating WhatsApp into your CRM, there are several factors to weigh. First, check their compatibility with the official WhatsApp API, as this ensures smooth and reliable communication. Next, examine the automation capabilities and how effectively each platform integrates with your current CRM to optimize your workflows.
You’ll also want to evaluate the user-friendliness of the platform for your team, the security features to safeguard sensitive information, and whether the tool can adapt to your business’s growth over time. These considerations will guide you in selecting the solution that aligns best with your communication goals.
How does TimelinesAI’s pricing structure impact costs for businesses with different messaging needs?
TimelinesAI offers a tiered pricing model, which combines quotas with lower costs as usage increases. This makes it an appealing option for businesses managing high messaging volumes, as they can expand their usage without encountering sharp price hikes.
On the other hand, Gallabox uses a pay-as-you-go pricing model, charging based on message or conversation volume. Their plans range from $89 to $377 per month, which might work well for businesses with modest messaging needs. However, for companies dealing with a large number of messages, this approach can quickly become expensive.
For businesses that handle high messaging volumes, TimelinesAI’s pricing structure stands out as a more budget-conscious alternative to usage-based plans.
How can TimelinesAI help businesses simplify their CRM workflows with WhatsApp integration?
TimelinesAI provides robust integration tools tailored for businesses looking to simplify their CRM workflows. It works effortlessly with popular platforms like Zoho CRM and Wealthbox CRM, ensuring your WhatsApp conversations are automatically synced and neatly organized.
For even more flexibility, you can automate tasks and workflows through Zapier or create custom solutions using Webhooks. This makes it easy to align your communication processes with the specific needs of your business.
