Pipedrive and WhatsApp integration by TimelinesAI

Your team using individual WhatsApp accounts? Start tracking communication with automatic real-time updates into Persons and Deals.

Checkbox 1

Connect any existing WhatsApp accounts to Pipedrive

Checkbox 1

Synchronize WhatsApp conversations to Pipedrive in real-time

Checkbox 1

Automatically Create Persons & Deals for new WhatsApp chats

Checkbox 1
Pin chats to specific Pipedrive Deals for precise message tracking New
Checkbox 1

No-code 1-click setup

Sync Whatsapp messaging into PipeDrive deals3

Walk through TimelinesAI for Pipedrive

Join our live demo and discover how TimelinesAI helps you:

Integrate WhatsApp into Pipedrive in minutes

Automate messages and sync chats seamlessly

Manage all WhatsApp conversations inside Pipedrive

Improve team productivity with real-time updates

Loved by Pipedrive Marketplace Customers

We are delighted to be the top-rated WhatsApp integration on the Pipedrive Marketplace. Here are some user testimonials about their experiences and the positive impact it has had on their operations.

Martin Sarsale
June 24, 2025
Timelines.ai helps you connect WhatsApp with Pipedrive. It's a handy tool for businesses that want to keep their WhatsApp chats organized within Pipedrive. It automatically adds WhatsApp messages to your Pipedrive contacts, deals, or leads. Plus, they offer an API and webhooks, so you can set up custom automations if you need more specific integrations.
Gina
May 19, 2025
As a seller, PipeDrive was the most easy and intuitive CRM that I used. I really recommend Pipe for your team!
Gareth
September 9, 2025
We looked at Timelines to help us with automated WhatsApp's in our campaigns. They have found a great way to accomodate us after working with TimelinesAI support. Timelines will be a helpful tool for us to boost our campaigns and onboarding outreach going forward.
Andreas Galli
December 3, 2025
Works great and integrates perfectly with Pipedrive!
Henry Sherwood
June 12, 2025
Works well with Pipedrive and increasing functionality all the time. Some of the functions are not obvious to beginners but the support is excellent and there are work arounds for everything i wanted to so.
MisterBus
May 23, 2025
Very easy to use, and connect. This let us to understand better the conversations between our deals and the Sales team in one place.
Kadu Maranhão
May 20, 2025
Timelines.ai is a tool that I have been looking for a long time to integrate with Pipedrive so that I can manage messages and also send mass messages. I am not very good at integrations, but once I have them set up, it is a joy.

How Does It Work

TimelinesAl: Built for Business

Our Trial is 100% free and functional for 10 days. We offer chat support and onboarding materials to get you started.

Connect your WhatsApp and Pipedrive

Everything is ready out of the box, no need for WhatsApp business API or any additional software. Start syncing messages instantly.

Choose synchronization settings

Every new message from connected number will be synced to corresponding Contact and Deal (optional) in Pipedrive.

Invite your team

Scale instantly by inviting your team members right on Trial. TimelinesAI supports unlimited WhatsApp numbers.

Pipedrive Sync Destination New

Easily manage where your WhatsApp messages sync in Pipedrive with a simpler layout and total control from the chat sidebar.

1

See Where Messages Sync Instantly

Quickly view the linked Person and Deal in the new Pipedrive sidebar. No need to check sync logs.

See Where Messages Sync Instantly Pipedrive
2

Pin Chats to a Specific Deal

Choose exactly which Pipedrive Deal a chat syncs to and keep your messages organized. With Pinned Deals in Pipedrive integration, you can control where messages go and avoid duplicates or misplacements which is perfect for managing complex sales pipelines.

Pin a deal Pipedrive
3

Enjoy a Cleaner and Faster Experience

New navigation, instant sync updates, and smarter logic keep your chats and CRM fully aligned without any extra work.

Chat is now pinned Pipedrive
Connect Multiple Whatsapp Numbers

Connect and Synchronize 100+ WhatsApp Numbers

No more “blind spots” in your communication with Leads & Customers. Organize, review, and keep all WhatsApp communication in TimelinesAI Shared Inbox.

You can keep using existing WhatsApp numbers
Checkbox 1
In-app onboarding to get you started within minutes
Checkbox 1
Works with any WhatsApp number (business or personal)
Checkbox 1
No WhatsApp business API required

Sync WhatsApp Contacts to Pipedrive Modules Automatically

Connect and forget – all updates will be synced real-time
Checkbox 1
Automatic creation of Persons and Deals for new incoming chats
Checkbox 1
Automatically create Leads for new WhatsApp chats
Checkbox 1
Send messages directly from Pipedrive
Sync Whatsapp messaging into PipeDrive deals
choose pipeline for your deal

Send WhatsApp Messages and Continue Conversations Directly from Your CRM

Our WhatsApp direct message chrome extension will automatically detect phone numbers from your CRM or any other webpage and provides you easy access to WhatsApp conversations.
Checkbox 1
Send messages instantly from CRM/ATS
Checkbox 1
Add attachments
Checkbox 1
Preview the message history

Get WhatsApp Business Reporting

TimelinesAI provides businesses with key metrics to help evaluate the effectiveness of WhatsApp business communications.
Checkbox 1
Make data-driven decisions and optimize your customer communication strategy
Checkbox 1
Get an insight into how active your account is in the specific time period
Checkbox 1
Understand how your team and agents are performing
statistica dashboard
how ChatGPT Agent works in TimelinesAI

Use ChatGPT to Respond on WhatsApp Instantly New

Connect your OpenAI assistant and automate WhatsApp chats with smart replies, summaries, and seamless human handoff—directly inside your CRM using ChatGPT Agents.

Instantly respond to leads and customers, even when your team is offline.

Train your AI using your own tone, documents, and workflows.

Agent auto-disables when a teammate replies—no conflicts.

Summarize long conversations instantly using ChatGPT.

Discover Core Features of Pipedrive & WhatsApp Integration

Frequently Asked Questions

Learn more about Pipedrive WhatsApp integration.

TimelinesAI enables you to integrate WhatsApp profile with Pipedrive directly, in one click:

  1. Install TimelinesAI – WhatsApp Pipedrive integration on the Pipedrive marketplace.
  2. Connect your WhatsApp account to TimelinesAI by scanning the system-generated QR code with your WhatsApp mobile application.
  3. Press “Connect” on the Integrations>Pipedrive page.

That’s it! From this moment, the WhatsApp messaging from the connected WhatsApp account will be automatically synchronized into corresponding Pipedrive’s Persons and Deals. Matching happens automatically based on the WA number of your contacts. For new contacts that aren’t yet created in your CRM, Persons and Deals will be created automatically. 

TimelinesAI – WhatsApp Pipedrive integration works with any type of WhatsApp accounts. Simply connect your WhatsApp account by scanning the system-generated QR code, and your contacts and messaging from WhatsApp will be synchronized into Pipedrive automatically. 

Yes. If you connect multiple WhatsApp accounts to TimelinesAI app, all WhatsApp messaging will be seamlessly synchronized into Pipedrive.

To connect multiple WhatsApp accounts to TimelinesAI, invite your team members into the TimelinesAI app, and ask them to connect their WhatsApp numbers by scanning the system-generated QR code on the WhatsApp tab. If your TimelinesAI workspace is already connected to Pipedrive, new messages from connected WhatsApp numbers will be synchronized into Pipedrive. 

The pricing starts at $25/mo.  Annual discounts apply. Learn more about the plans on the Pricing page.

Yes. Attachments from your WhatsApp communication will be synchronized into Pipedrive and displayed in the corresponding Persons and Deals.

TimelinesAI matches contact numbers in several steps. First, we try the exact match in a full international format with leading “+”. If there is no match, we start truncating characters from the left side of the number (as a character string) and fuzzy matching against the number saved in Pipedrive. We stop, when there are 7 characters left (too few for an accurate match) and consider this as no-match. In this case, a new contact (Person) will be created automatically.

In other words, there will generally be no problem with whatever way you’re using to save your contact numbers. 

Yes. TimelinesAI adds a “Send WhatsApp message” button to the Contacts and Deals section on Pipedrive. It enables you and your agents to send WhatsApp text messages and attachments right from Pipedrive interface.

TimelinesAI supports WhatsApp multidevice. It means that the connected WhatsApp accounts are always online, even if the device or Internet of your manager is turned off. There will be no gaps in synchronization.

An additional benefit is that your managers can use WhatsApp Web, WhatsApp Desktop and WhatsApp mobile app. TimelinesAI will automatically sync the messaging in the background with no additional effort from their side. 

Yes. TimelinesAI has a Native Zapier integration that is available on our Mass Messaging & Automation plan along with Webhooks and Mass Sending. 

Yes. Register a profile on TimelinesAI, and you will get 10 days of fully functional free trial. The connection of the number and Pipedrive is instant and the whole setup takes up to 5 minutes.

No business or WhatsApp API approval is required. 

TimelineAI offers you a range of tool to help your business win and scale.

Along with Pipedrive integration that is available on any plan we offer:

Shared Inbox – add multiple WhatsApp numbers to appear in one timeline for collaboration and visibility.

Mass Messaging & Automation – Native Zapier Integration, Inbound & Outbound Webhooks and Mass Sending to boost your Sales & Marketing campaigns. 

Ready to Transform Your WhatsApp Sales Process?

Get your Free TimelinesAI trial in seconds and start syncing WhatsApp to Pipedrive today—no credit card required!

MultiDevice Whatsapp Shared Inbox for Teams interface 2048x1538 1 1

NewTimelinesAI Partner API

Launch a White-Label WhatsApp Solution Under Your Brand

X