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Workflow Builder Copilot

WhatsApp only: prompts for the Copilot

No CRM needed. Two automations every team wants: an auto-reply when a client writes outside working hours, and a flag on any chat nobody answered in an hour.

How to open it

  1. In TimelinesAI on your computer, open Workflow Builder from the left menu.
  2. Click the green tab on the left edge of the builder. The Copilot chat opens.
  3. Paste a prompt from one of the pages below and send it.

Two prompts to copy

01After hours → one auto-reply

In TimelinesAI, use the trigger "Incoming Chat created". When a new incoming chat is created in TimelinesAI outside Monday to Friday 09:00-18:00, send one reply in that same chat: "Thanks for reaching out! We answer Mon-Fri 9:00-18:00 and will get back to you first thing." Do nothing during working hours. Do not launch the automation, leave it as a draft.

What to fix by hand: Put your own hours, time zone and reply text into the prompt. The Copilot builds the time check with an AI step; the reliable way is a schedule: “+” under the trigger → Tool → Automation delay → schedule → outside your working hours.

02Flag a chat nobody answered in an hour

In TimelinesAI, use the trigger "Incoming message received". When a client sends an incoming message in TimelinesAI, wait 1 hour, then check the chat history: if nobody from our team replied after that message, add the label "No reply 1h" to the chat and add an internal note "Escalation: no reply for 1 hour". If the team already replied, do nothing. Use TimelinesAI actions only. Do not launch the automation, leave it as a draft.

What to fix by hand: Add the 1-hour wait yourself: "+" under the trigger → Tool → Automation delay → 60 minutes. The Copilot cannot add waits.

!

Check the automation is paused before you let it run. The Copilot may start it on its own. Open it, read every step, then press start yourself. Automations send real WhatsApp messages.

Open Workflow Builder

Workflow Builder costs nothing extra. Every plan includes automation credits per workspace each month: 1,000 on CRM Integration, 2,000 on Shared Inbox, 2,000 on Mass Messaging. How credits are counted.

Not what you asked for? Write to support@timelines.ai with your prompt and we will help.

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