Integrate multiple WhatsApp numbers to Microsoft Dynamics 365 CRM

Automatically connect your WhatsApp to Microsoft Dynamics 365 CRM. This helps manage leads better, and your WhatsApp chats will automatically sync to TimelinesAI. Seamless integration, no codding skills are required

Sync unlimited contacts from WhatsApp to the Microsoft Dynamics 365 CRM
Preview the WhatsApp message history from Dynamics 365 CRM
Send automated trigger-based WhatsApp messages from Dynamics 365 CRM
Send WhatsApp messages without leaving Microsoft Dynamics 365 CRM

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TimelinesAI – multi-number WhatsApp management solution

Connect multiple individual WhatsApp numbers to your CRM and get a range of tools: shared inbox for multiple, WhatsApp numbers, collaboration tools for your team, WhatsApp automation, sending mass marketing messages. Try for free on TimelinesAI app


Around the clock live chat support
We are always available to help you with onboarding via live chat and demo sessions. We speak English, Spanish, Russian, and 80+ languages in our support chat.


Get started within minutes
No prior preparation necessary, simply scan a QR code, invite your team, and begin using immediately. Test it out for free, without the need for a credit card.


Personalized trial and onboarding
We would gladly customize your trial experience. Want to connect 100+ numbers or need more time to set things up - we got you covered!


Pre-trial consultation
We value your time. Send us your integration requirements and we will find the best solution for you!

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Microsoft Dynamics and WhatsApp

Synchronize messages from WhatsApp to Dynamics 365 CRM

You can preview WhatsApp message history directly from Dynamics 36 without leaving the CRM. It enables you to be in a loop of recent conversation with customers.

Every team member can review recent messages and continue the conversation

Store all communication records in your CRM

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Microsoft Dynamics WhatsApp lead integartion

Automatically create Contacts/ Leads in Dynamics 365 CRM from WhatsApp

Say goodbye to doing things by hand, which can lead to errors. Now, you can automatically sync all your WhatsApp contacts to the Leads and Contacts section in Dynamics 365 CRM.

Automatic real-time sync

Quick set-up

Get rid of manual routine work 

automate whatsapp messages from microsoft dynamics

Create trigger-based automated WhatsApp messages

Cut down on the need to send lots of messages on WhatsApp by using automations. With TimelinesAI you can automatically send personalized WhatsApp messages to your customers.

Send automated Welcome messages on WhatsApp 

Send automated messages whenever you updated the contact in the CRM

Personalize your messages with any variables from the CRM

close crm wa chrome extension

Send WhatsApp messages right from the Dynamics 365 CRM

With our WhatsApp Chrome extension, you can easily send messages with attachments directly from Dynamics 365 CRM. No more copying and pasting or switching between tabs.

Automatically detect customers WhatsApp numbers from CRM

Preview the WhatsApp message history 

Chat on WhatsApp right from CRM

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One Inbox for Multiple WhatsApp Numbers

Get a shared inbox for multiple WhatsApp numbers

Add multiple WhatsApp numbers of your team and manage them in one inbox and collaborate with the team.

Connect existing WhatsApp numbers in one click 

Segment your WhatsApp chats 

Assign chats to specific team members

Frequently asked questions

Learn more about WhatsApp and Microsoft Dynamics 365 CRM integration

Does it work with regular WhatsApp numbers? WhatsApp business numbers?

TimelinesAI – Salesforce and WhatsApp integration works with any type of WhatsApp accounts.

Can I connect multiple WhatsApp numbers to synchronize WhatsApp communication of my agents into Microsoft Dynamics 365?

Yes. If you connect multiple WhatsApp accounts to TimelinesAI app.

To connect multiple WhatsApp accounts to TimelinesAI, invite your team members into the TimelinesAI app, and ask them to connect their WhatsApp numbers by scanning the system-generated QR code on the WhatsApp tab.

Can WhatsApp contacts be automatically created in Dynamics 365 CRM?

  • Yes, with TimelinesAI, you can automatically sync all your WhatsApp contacts to the Leads and Contacts section in Dynamics 365 CRM.
  • The sync is in real-time, ensuring your CRM remains up-to-date.
  • The setup process is quick and straightforward, eliminating the need for manual data entry.

Does your integration support attachments?

Yes, TimelinesAI supports any kind of attachment from WhatsApp.

Is it possible to send WhatsApp messages directly from Dynamics 365 CRM?

Yes, our WhatsApp Chrome extension facilitates sending messages with attachments directly from Dynamics 365 CRM.

Can I have one inbox for multiple WhatsApp numbers work?

You can add and manage multiple WhatsApp numbers from your team within one unified inbox.

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