return to Blog
Microsoft Dynamics 365 CRM and Whatsapp integration: Send WhatsApp message

Microsoft Dynamics 365 CRM and Whatsapp integration: Send WhatsApp message

Welcome to an exploration of the cutting-edge fusion of Microsoft Dynamics 365 CRM and WhatsApp, a marriage of two powerful platforms that can revolutionize your customer engagement strategies. In today’s digitally connected world, the ability to seamlessly send WhatsApp messages directly from your CRM system is a game-changer for businesses of all sizes.

In this blog post, we’ll embark on a journey to uncover the art and science of integrating these platforms, enabling you to send WhatsApp messages effortlessly through Microsoft Dynamics 365 CRM. Whether you’re looking to enhance your customer communications, streamline your sales process, or simply stay ahead in the digital era, this guide will provide you with the insights and techniques you need. So, let’s dive into the world of integration and messaging to unlock new avenues of productivity and engagement


1. Click on When this happens…

WhatsApp and Microsoft Dynamics 365 integration

2. Type “New Lead “

Microsoft Dynamics 365 and WhatsApp integration

3. Click on “New Lead” from the dropdown menu

WhatsApp  Microsoft Dynamics 365 integration

4. Type “Send message to New Chat”

Microsoft Dynamics 365 WhatsApp integration

5. Click on “Send Message to New Chat” from the dropdown menu

WhatsApp and Microsoft Dynamics 365 integration

6. Click on Connect My Apps

Microsoft Dynamics 365 and WhatsApp integration

7. Click on “New Lead in Microsoft Dynamics 365 CRM”

WhatsApp  Microsoft Dynamics 365 integration

8. Click on Sign in

Microsoft Dynamics 365 WhatsApp integration

9. A new window will open allowing you to enter your Dynamics Domain

Microsoft Dynamics 365 and WhatsApp integration

10. Click on “Send Message to New Chat in TimelinesAI”

WhatsApp  Microsoft Dynamics 365 integration

11. Click on Sign in

Microsoft Dynamics 365 WhatsApp integration

12. 12. A new window will open allowing you to enter your token

WhatsApp and Microsoft Dynamics 365 integration


You May Also Find Useful

Send automated WhatsApp messages when Opportunity stage moved in Keap CRM
​In the realm of efficient customer relationship management, staying in sync with the progress of your business opportunities ...

Read More

Send automated WhatsApp messages when a New Contact is created in Keap CRM
​In the fast-paced world of customer relationship management, timely and personalized communication is the cornerstone of ...

Read More

Send automated WhatsApp messages when the Opportunity stage is updated in Copper CRM
In the realm of modern customer relationship management, timing is crucial, and effective communication can be the key to ...

Read More