Connect Your Whatsapp Number and Share Inbox with TimelinesAI

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Connect your Whatsapp number to TimelinesAI

TimelinesAI connection is similar to Whatsapp Web. You need to have the phone with number that you want to connect at hand.

To connect your Whatsapp number to TimelinesAI:

  1. Create a profile with TimelinesAI.
  2. Navigate to the Whatsapp tab and press Reconnect. You will see this screen:
  3. Scan the QR code generated by our system with Whatsapp on your mobile phone:
  • Open Whatsapp on your mobile phone
  • Tap and open Whatsapp Web
  • Tap + and point your camera toward the QR code generated by TimelinesAI

You are all set! TimelinesAI will connect automatically.

Tip: It works the same way if you need to disconnect the active number and connect another one instead. Just scan the QR code with the relevant Whatsapp number, and the app will do the rest.

Here’s the video that explains the same:

 

What if my QR doesn’t work?

Try to refresh QR code by clicking the Re-generate QR code button and scanning it again.

Try clearing your connection history on the Whatsapp mobile application and scan the QR code again:

 

 

Connect and manage several Whatsapp numbers at once

 

One user profile can connect one number to TimelinesAI.

To connect several numbers:

  1. Invite another team member to TimelinesAI
  2. Ask them to connect their Whatsapp number to TimelinesAI as described above.

This will enable you and your team to manage all chats from several numbers in one place. The chats that come from each number will be listed under a separate tab to simplify navigation and management.

Note: The free trial allows you to connect up to 5 Whatsapp numbers to your workspace. When the trial ends, you’ll need to purchase the Shared Inbox+ plan to continue using all the connected numbers.

 

What if I don’t have Whatsapp and want someone else from my team to connect with their number?

Pass them the link to TimelinesAI website and ask them to create a profile. They will invite you to join their workspace and you will see the chats and will be able to manage them.

 

What if I don’t have Whatsapp but want to get a number for my business?

Let us know and we will contact you back.

 

FAQ

Can I use my own number with your app? Do you support regular numbers? Business numbers?
Yes to all questions.

Does TimelinesAI support group chats from Whatsapp?
Yes!

If my teammate replies, how will the reply be displayed to a recipient?
The reply will be displayed as sent from the number you connected. There is no difference to the recipient if, say, John connects the number and Mary replies to the chat. The reply will be seen as coming from John’s number.

Does my phone need to be powered on and connected to Wi-Fi?
Yes. We need your phone to stay connected to the Internet to sync with your Whatsapp mobile application. However, your phone’s screen can remain blocked and run Whatsapp in the background.

Can I use Whatsapp Web/Desktop and TimelinesAI at the same time?
Unfortunately no. Currently, Whatsapp only supports one active session at a time.

If you open Whatsapp Web, your connection with TimelinesAI will be paused. TimelinesAI will attempt to resume the connection automatically in 10 minutes. If it fails (e.g. your device is turned off), you’ll be notified via email to resume the connection.

On the other hand, you can use your mobile application for Whatsapp and TimelinesAI at the same time.

What if I have private chats that I don’t want to share with the rest of my team?
We recommend getting a new number dedicated to working purposes. It will simplify the management of chats and streamline the work with your Shared Inbox for Whatsapp.

 

I have another question. How do I contact you?

Reach out to us in chat at the right bottom corner of your screen, or send us an email to hello@timelines.ai.

I wear many hats at TimelinesAI in order to hear from our users and help the development team choose the right direction