How to Connect Your Whatsapp Business Number & Share Inbox – TimelinesAI

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Kyrylo Taranenko

I wear many hats at TimelinesAI in order to hear from our users and help the development team choose the right direction
Kyrylo Taranenko

How to connect your number

First, create a profile with TimelinesAI. After the registration you will be prompted to scan the QR code generated by our system:

TimelinesAI connection is similar to Whatsapp Web. You need to have the phone with the number that you want to connect at hand:

  • open Whatsapp application on your mobile phone
  • tap  ⋮  and open “Whatsapp Web”
  •  tap + and point your camera toward the QR code generated by TimelinesAI

Here’s the video that explains the same:

What if my QR doesn’t work?

Try refreshing it. Click the Re-generate QR code button and scan again. If it doesn’t help, try clearing your connection history on the Whatsapp mobile application and scan the QR code again:

 

What if I don’t have Whatsapp and want someone else from my team to connect their number?

Pass them the link to TimelinesAI website and ask them to create a profile. They will invite you to joint their workspace and you will see the chats and will be able to manage them.

What if I don’t have Whatsapp but want to get a number for my business?

Let us know and we will contact you back.

How it works

Can I use my own number with your app? Do you support regular numbers? Business numbers?
Yes to all questions.

Does TimelinesAI support group chats from Whatsapp?
Yes!

If my teammate replies, how will the reply be displayed to a recipient?
The reply will be displayed as sent from the number you connected. There is no difference to the recipient if, say, John connects the number and Mary replies to the chat. The reply will be seen as coming from John’s number. 

Does my phone need to be powered on and connected to Wi-Fi?
Yes. We need your phone to stay connected to the internet to sync with your WA mobile application. However, your phone’s screen can remain blocked and run the WA application in the background.

Can I use Whatsapp Web/Desktop and TimelinesAI at the same time?
Unfortunately no. Currently, Whatsapp only supports one active session at a time. If you open Whatsapp Web, your connection with TimelinesAI will be paused. Timelines will attempt to resume the connection automatically in 10 minutes. If it fails (e.g. your device is turned off) – you’ll be notified via email to resume the connection.

On the other hand, you can use your mobile application for Whatsapp and TimelinesAI at the same time.

What if I have private chats that I don’t want to share with the rest of my team?
We recommend getting a new number dedicated to work purposes. It will simplify the management of chats and streamline the work with your Shared Inbox for Whatsapp. 

I have another question. How do I contact you?

Reach out to us in chat at the right bottom corner of your screen, or send us an email to hello@timelines.ai.