Manage Chats: Rename, Assign, Reply
- How to use Whatsapp for Marketing Your Business: Complete 2021 Guide - April 29, 2021
- Top 10 Productivity Tools For Whatsapp Business - March 12, 2021
- How to Collaborate On Whatsapp Messages As a Team In TimelinesAI - April 13, 2020
How do the Chats work?
Once you connect your Whatsapp number, TimelinesAI will automatically sync new chats, messages, and replies. New chats will come on top of the list and will be marked as unread. They will be not assigned to any of the teammates. TimelinesAI supports group chats. They work just the same as regular chats.
Rename a chat
If the number is saved in the contact book of the Owner, it will be named according to the contact. Otherwise, it will contain a number as a title. You can rename the chat after the recipient – to do it, press the edit icon next to the chat’s name.
Assign a chat
By default, new chats are unassigned.
To assign a chat to yourself or someone else:
- Hover over a chat you want to assign
- Click the Assign icon in the floating menu on the right
- Choose the person from the list
- Press Assign
To learn more about assigning chats please read the article: Assigning a chat to a particular teammate
Replies by teammates
TimelinesAI enables your team to collectively manage and reply to chats. There is no difference for the recipient who exactly replies to the chat as the answers will be sent from the number you’ve connected to Timelines. However, for internal use only, the name of the teammate who replied to a chat using Timelines will be displayed. This information is not visible to the recipients on Whatsapp, only the team can see it. It helps to improve accountability and provides team leads and business owners with more control of their Whatsapp accounts.
Real-time message composition notification
When another teammate is composing a message in the same chat, the app displays the corresponding message: “John is currently typing”. It helps to simplify collaboration on Whatsapp.