Best Live Chat Software for customer Support and Sales teams

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In today’s digital age, live chat has evolved beyond its traditional role of customer support teams and has become a powerful tool for sales. Companies are now using live chat to engage with customers, nurture leads, and drive sales. However, the market for sales chat apps is still in its infancy, prompting the need for a comprehensive evaluation of the available options.

Live chat experts shed light on the various ways in which businesses can leverage this technology for boosting their sales efforts. Armed with this knowledge, we proceeded to evaluate numerous live chat platforms specifically designed for sales purposes.

Through extensive testing, we were able to determine the seven best live chat apps for sales. These top-performing platforms cater to different use cases and budgets, ensuring that businesses of all sizes can find a solution that aligns with their specific needs and resources. Whether it’s lead generation or converting prospects into customers, these apps offer seamless functionalities that empower sales teams to achieve their goals effectively. With these remarkable tools at their disposal, companies can take advantage of the immense potential that live chat presents in driving revenue growth and enhancing customer satisfaction.

The 7 best live chat apps for sales and Customer Support

1) TimelinesAI

The WhatsApp Widget allows you to integrate the WhatsApp Click to Chat link seamlessly into your website at no cost. Visitors to your website can initiate conversations with your business on WhatsApp by simply clicking on the widget and get real-time support. Upon clicking, they’ll be directed to WhatsApp Web/Desktop, where they can compose a message to the WhatsApp number you’ve designated.

Pros:

Add multiple WhatsApp numbers.
Free WhatsApp Live Chat Widget.
Customizable chat widget with pre-filled message helps your customer to start a conversation with you.

Cons:

No chatbot function.
Sometimes it works slow.

2) Re:amaze

Re:amaze is a highly regarded live chat support software that excels in providing an excellent user experience.

Available on the web, iOS, and Android platforms, it offers a seamless and consistent experience across devices for both customers and support agents.

Pros:

The interface is modern and user-friendly, allowing users to navigate effortlessly through various features.
The software boasts a simple and intuitive design that requires minimal training for support agents to get up to speed.
Offers powerful automation options

Cons:

Lack an integrated ticketing system.
Potential for Technical Issues.

3) Zendesk

Available on web, iOS, and Android platforms, Zendesk offers a range of features that make it an attractive option for businesses of all sizes.

Pros:

Affordable pricing.
Advanced features: comprehensive ticket-based help desk solution.
Seamless integration with email and social media platforms.

Cons:

Time-consuming initial setup and maintenance.
Zendesk support is quite expensive.

4) Tidio

Tidio is one such app that stands out for its pre-built sales chatbots. These chatbots can automate repetitive tasks, answer customer queries, and even help with lead generation. With Tidio, businesses can save time and effort while still providing excellent customer service.

Pros:

It has automation features.
Integrations with the leading business applications.
Tidio has a huge selection of chatbots.

Cons:

When a new conversation comes in, it does not quickly alert its users.
Tidio’s ‘Communicator plan’ starts at $18 per month.

5) HelpCrunch

Another notable live chat app for sales is HelpCrunch. What sets HelpCrunch apart is its ease of use. Setting up the chat widget on your website is a breeze, and the interface is intuitive for both agents and customers. HelpCrunch also offers features such as canned responses, automated campaigns, and integration with major CRM platforms, making it an all-in-one solution for boosting sales and improving customer satisfaction.

Pros:

Free personal onboarding assistant.
Multi-channel messaging (chat/emails).
Advanced chat widget customization.

Cons:

The speed of the system.
Increasing Costs with Growth.

6) Drift

Drift takes live chat to the next level with automated visitor personalization. This means that each interaction on the platform can be tailored specifically to the individual visitor based on their behavior and preferences. By personalizing conversations in real-time, Drift helps businesses engage prospects more effectively and convert them into loyal customers.

Pros:

Unified dashboard for a comprehensive view of all performance metrics and interactions.
Seamlessly integration with third-party softwares.
It has chatbot builder.

Cons:

Drift becomes expensive very quickly.
It takes take a long time to load.

7) Intercom

Intercom specializes in lead nurturing through targeted messaging automation. It allows businesses to segment their audience based on various criteria such as website behavior or user attributes.

Pros:

Variety of tools for customer communication, including live chat, email automation.
Intercom integrates with a variety of third-party tools.
User-friendly interface.

Cons:

Extra costs
While Intercom is generally user-friendly, it may take some time for new users to fully understand all of the platform’s features.

How do customers feel about using live chat?

Customers generally appreciate the convenience and immediacy of live chat messages as it provides a faster and more direct means of communication compared to email or phone support. With live chat, customers can receive assistance instantly without having to wait for a response via email or endure long hold times on the phone and get personalized experience. This immediate access to support allows customers to quickly get their questions answered or issues resolved, leading to higher levels of customer satisfaction. Additionally, the real-time nature of live chat enables customers to have a more fluid conversation with support agents, making it easier for them to provide detailed information and receive personalized solutions.

Many customers also prefer live chat because it allows them to multitask while waiting for a response. Unlike phone calls where customers are required to dedicate their full attention, live chat provides the convenience of being able to continue with other tasks while waiting for a support agent’s reply. This flexibility is highly valued by customers who may be busy or have time constraints but still require assistance. By enabling multitasking, live chat eliminates the frustration of being put on hold during phone calls and enhances overall customer experience.

Overall, when implemented effectively, businesses that offer live chat support can increase customer interaction and conversion rates. The fast response times and personalized support provided through live chat contribute significantly to positive customer.